Tor Wyatt
Chantilly,USA
Summary
Detail-oriented veteran with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. With strong problem-solving abilities and a willingness to learn, i am confident I'll contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Staging Technician
Prime Technical Services
02.2025 - Current
- Configure desktops to meet the requirements requested by the end client.
- Run various tests and perform quality assurance on devices to ensure desktops/laptops are ready for use upon retrieval.
- Worked closely with the United States Coast Guard logistics team to ensure a seamless transfer of devices & technical information.
- Created and implemented technical support plans for audio-visual systems.
NOC Engineer/Helpdesk Support
Red River
04.2024 - 01.2025
- Responded to alerts and incidents
- Used applications such as Cisco Meraki and Juniper Mist to access hardware issues and analyze communications
- Troubleshot and resolved technical problems related to networking devices such as Access Points, Switches, Firewalls & more
- Performed scheduled maintenance tasks such as updates and patches to optimize performance and security
- Cooperated with multiple ISP companies such as Comcast, Spectrum, and Cox to assist in troubleshooting & maintain business networks
Helpdesk Support Technician
Apex Systems
08.2023 - 04.2024
- Provided technical support and assistance to over 500 end users via phone, email, and in person for software and hardware related issues
- Troubleshot and resolved technical problems related to operating systems, applications, printers and network connectivity
- Escalated complex technical issues to senior technicians for resolution using GSEP ticketing system
- Collaborated with other technicians and teams to ensure high quality service delivery
Education
CYBERSECURITY PROFESSIONAL PenTester Program -
Divergence Academy
Addison, TX07.2023
HIGHSCHOOL DIPLOMA - undefined
Berkley High School
Berkley, MI05.2015
Skills
- Management/Maintenance
- Active Secret Clearance
- Military Experience
- Software/Hardware Troubleshooting
- Attention to Detail
- Documentation
- Microsoft 365
- Customer Service
Certifications And Awards
- CompTIA Security+ CE
- CompTIA Network+ (In progress, 03/25)
- Good Conduct Award (United States Navy)
Timeline
Staging Technician
Prime Technical Services
02.2025 - Current
NOC Engineer/Helpdesk Support
Red River
04.2024 - 01.2025
Helpdesk Support Technician
Apex Systems
08.2023 - 04.2024
HIGHSCHOOL DIPLOMA - undefined
Berkley High School
CYBERSECURITY PROFESSIONAL PenTester Program -
Divergence Academy
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