Summary
Overview
Work History
Education
Skills
Websites
Certifications And Awards
Timeline
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Tor Wyatt

Chantilly,USA

Summary

Detail-oriented veteran with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. With strong problem-solving abilities and a willingness to learn, i am confident I'll contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Staging Technician

Prime Technical Services
02.2025 - Current
  • Configure desktops to meet the requirements requested by the end client.
  • Run various tests and perform quality assurance on devices to ensure desktops/laptops are ready for use upon retrieval.
  • Worked closely with the United States Coast Guard logistics team to ensure a seamless transfer of devices & technical information.
  • Created and implemented technical support plans for audio-visual systems.

NOC Engineer/Helpdesk Support

Red River
04.2024 - 01.2025
  • Responded to alerts and incidents
  • Used applications such as Cisco Meraki and Juniper Mist to access hardware issues and analyze communications
  • Troubleshot and resolved technical problems related to networking devices such as Access Points, Switches, Firewalls & more
  • Performed scheduled maintenance tasks such as updates and patches to optimize performance and security
  • Cooperated with multiple ISP companies such as Comcast, Spectrum, and Cox to assist in troubleshooting & maintain business networks

Helpdesk Support Technician

Apex Systems
08.2023 - 04.2024
  • Provided technical support and assistance to over 500 end users via phone, email, and in person for software and hardware related issues
  • Troubleshot and resolved technical problems related to operating systems, applications, printers and network connectivity
  • Escalated complex technical issues to senior technicians for resolution using GSEP ticketing system
  • Collaborated with other technicians and teams to ensure high quality service delivery

Education

CYBERSECURITY PROFESSIONAL PenTester Program -

Divergence Academy
Addison, TX
07.2023

HIGHSCHOOL DIPLOMA - undefined

Berkley High School
Berkley, MI
05.2015

Skills

  • Management/Maintenance
  • Active Secret Clearance
  • Military Experience
  • Software/Hardware Troubleshooting
  • Attention to Detail
  • Documentation
  • Microsoft 365
  • Customer Service

Certifications And Awards

  • CompTIA Security+ CE
  • CompTIA Network+ (In progress, 03/25)
  • Good Conduct Award (United States Navy)

Timeline

Staging Technician

Prime Technical Services
02.2025 - Current

NOC Engineer/Helpdesk Support

Red River
04.2024 - 01.2025

Helpdesk Support Technician

Apex Systems
08.2023 - 04.2024

HIGHSCHOOL DIPLOMA - undefined

Berkley High School

CYBERSECURITY PROFESSIONAL PenTester Program -

Divergence Academy
Tor Wyatt