Tora Green
Atlanta,GA
Summary
Seasoned Customer Service Professional with 14 years of experience in addressing inquiries, coordinating deliveries, and maintaining high customer satisfaction. Skilled in schedule management and resource allocation to ensure on-time delivery. Seeking to leverage expertise in customer communication and problem resolution in a customer service role.
Overview
14
14
years of professional experience
Work History
Customer Service
Cosmos
2017.01 - Current
- Addresses customer inquiries, ensuring prompt and effective resolution of issues and concerns
- Manages invoicing and coordinates driver schedules to support on-time deliveries
- Communicates proactively with customers, providing timely updates on delivery status to maintain high satisfaction levels.
Scheduler
RXO
2010.08 - 2017.01
- Ensured adherence to delivery schedules by effectively monitoring and communicating timelines to customers and internal teams
- Assisted in resolving route obstacles, contributing to the consistent achievement of on-time delivery targets
- Supported logistics managers in driver assignment, facilitating optimal allocation of resources for customer shipments.
Remote Customer Care
Concentrix
2010.08 - 2015.12
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Streamlined communication between departments for efficient problem resolution.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Diploma -
Greenwood High School
05.2001
Skills
- Excellent customer service
- Payroll Customer Service
- Customer Service and Engagement
- Customer service expert
- Reliable Customer Service
- Attentive Customer Service
- Call Center Customer Service
- Effective customer service
- Customer service support
- Inbound Customer Service
- Exceptional customer service
- Manager Self-Service Support
Timeline
Customer Service
Cosmos
2017.01 - Current
Remote Customer Care
Concentrix
2010.08 - 2015.12
Scheduler
RXO
2010.08 - 2017.01
Diploma -
Greenwood High School
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