Tora Hayes
Mulberry,Fl
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Mulberry, FL
06.2022 - Current
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Quality Control Coordinator Customer Service
Mastronardi Produce
Lakeland, Fl
09.2010 - 04.2014
- Evaluated finished products against predetermined criteria to determine their acceptability.
- Ensured that all products met customer specifications prior to shipment.
- Developed corrective action plans in response to audit findings.
- Communicated regularly with other departments regarding quality assurance initiatives.
- Documented process improvements to enhance product safety and quality.
- Trained staff on proper methods for conducting inspections and tests.
- Assisted in the development of new testing protocols for incoming materials and components.
- Analyzed data from quality control tests to identify trends or discrepancies.
- Investigated supplier complaints regarding product defects or non-conformances.
- Reviewed and tracked quality control documents, such as inspection reports, test results, and non-conformance records.
- Maintained a library of reference standards and drawings for comparison purposes.
- Verified that production processes met regulatory requirements.
- Conducted internal audits to ensure compliance with established policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
Certified Medical Assistant, Medical Technician
The Residence Retirement Center
Lakeland, FL
01.2008 - 02.2012
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Interviewed patients to obtain medical information and document vital signs
- Communicated with patients and families proactively to gather information on patient's condition
- Prepared specimens for outside lab testing, as ordered by the physicians
- Acted empathetically with patients to brighten outlooks, frequently engaging individuals in conversation.
Warehouse Associate
Mastronardi Produce
Lakeland, Fl
02.2007 - 06.2009
- Abided by all safety standards and OSHA regulations in warehouse environment
- Organized and transported pallets to warehouse locations to maintain organized inventory areas
- Operated forklifts while observing all safety measures
- Trained new team members to follow company safety policies and to properly report hazards
- Operated non-powered material moving equipment such as hand trucks and wheeled skids.
Production Assembler
JKS Industries Inc
Mulberry, Fl
05.2006 - 06.2007
- Ensured product assembled met quality standards
- Maintained quality output by rejecting products outside of specifications
- Adhered to safety standards promulgated by the company and OSHA
- Assembled products in high-volume operation, performing various tasks on rotating basis
- Rotated through the assembly line, performing diversified functions.
Education
State University Of New York at Buffalo
Buffalo, NYSpringfield Gardens High School
Queens, NYSkills
- Customer Service
- Training and Development
- Compile data
- Teamwork
- Creative thinking
- Multitasking
- Multi-line telephone operations
- Complaint documentation
- Product knowledge
- Problem resolution
- Data entry
- Staff Supervision
- Team Management
- Assignment Delegation
- Customer Service Management
- Billing
- Inventory Control
Timeline
Assistant Store Manager
Family Dollar
06.2022 - Current
Quality Control Coordinator Customer Service
Mastronardi Produce
09.2010 - 04.2014
Certified Medical Assistant, Medical Technician
The Residence Retirement Center
01.2008 - 02.2012
Warehouse Associate
Mastronardi Produce
02.2007 - 06.2009
Production Assembler
JKS Industries Inc
05.2006 - 06.2007
State University Of New York at Buffalo
Springfield Gardens High School
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