Tora Simpkins
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Talented prospector and marketer with strong success as accomplished [Job Title]. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue.Hard worker,Dependable,Honest and most of all team player, love people.
Overview
21
21
years of professional experience
Work History
Sprouts Market
Customer Service Department
11.2012 - 09.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Maximized customer satisfaction by effectively coordinating service delivery for [Number]+ customers across territory.
Cashier Supervisor
Sam's Club
06.2010 - 07.2012
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Brand Ambassador Team Lead
Macy's Department Store
04.2008 - 08.2010
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Cashier Team Lead
Fry's Food
02.2005 - 09.2008
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Teacher/Caregiver
Kender Care
03.2002 - 05.2004
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Science - Business
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZAssociate of Arts - Language Arts Education
Chandler Gilbert Community College
2626 E Pecos Rd, Chandler Az 85225Associate of Arts -
Cholla Magnet High School
Tucson, AZ06.2008
Associate of Arts - Business Administration
Pima Community College
Tucson, AZ06.2003
Skills
- Instructing
- Active Listening
- Critical Thinking
- Process Knowledge
- Customer Service
- Computer Knowledge
Timeline
Sprouts Market
Customer Service Department
11.2012 - 09.2022
Cashier Supervisor
Sam's Club
06.2010 - 07.2012
Brand Ambassador Team Lead
Macy's Department Store
04.2008 - 08.2010
Cashier Team Lead
Fry's Food
02.2005 - 09.2008
Teacher/Caregiver
Kender Care
03.2002 - 05.2004
Associate of Science - Business
Maricopa Community Colleges - Rio Salado Community College
Associate of Arts - Language Arts Education
Chandler Gilbert Community College
Associate of Arts -
Cholla Magnet High School
Associate of Arts - Business Administration
Pima Community College
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