Torae McCoy
Whitsett,NC
Summary
Secure a responsible career opportunity to the fully utilize training and skills, while making a significant contribution to the success of the company
Overview
18
18
years of professional experience
Work History
Production Technician I
Ecolab
08.2020 - Current
- Complete filling and packaging assignments that will exceed quality standard.
- Ensure correct Personal Protective Equipment is available and other safety procedures are understood and followed.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering skilled workforce.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Assembly Line/Packer
Honda Power Equipment Manufacturing
01.2016 - 08.2020
- Collaborate with team members to optimize assembly production
- Ensure quality standards through conscientious inspection and removal of defective parts
- Hand-finish final products, buffing out minor scratches and imperfections
- Maintain clean and organized work area.
- Enhanced production efficiency by organizing and maintaining a clean and orderly work station.
- Exhibited strong attention to detail during inspection process, quickly identifying any defects or inconsistencies in products being packed for shipment.
Customer Service Representative
APAC Customer Service, Inc.
01.2015 - 01.2016
- Fielded calls to deliver prompt and efficient resolution to customer concerns in accordance with company policy
- Assessed customer needs and provided detailed product options to fit
- Educated customers about company mission and values to further brand awareness.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier/Sales Associate
Hamrick’s
01.2006 - 01.2015
- Developed and maintained profitable customer relationships
- Displayed merchandise to enhance visual appeal of product offerings and drive sales
- Assisted with training new sale associates
- Received and processed product returns.
- Welcomed customers and helped determine their needs.
Education
Certificate - Inclusive And Ethical Leadership
University of South Florida
Tampa, FL04.2023
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2006
Skills
- Quality Assurance
- Recordkeeping
- Complaint Resolution
- Customer Relationship Management
- Conflict De-escalation
- Training & Development
- Customer Satisfaction
- Client Communications
Timeline
Production Technician I
Ecolab
08.2020 - Current
Assembly Line/Packer
Honda Power Equipment Manufacturing
01.2016 - 08.2020
Customer Service Representative
APAC Customer Service, Inc.
01.2015 - 01.2016
Cashier/Sales Associate
Hamrick’s
01.2006 - 01.2015
Certificate - Inclusive And Ethical Leadership
University of South Florida
High School Diploma -
Eastern Guilford High School
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