Toranda M Jackson
Madison
Summary
Dynamic healthcare leader with strong management skills, experienced at Sage Meadow in enhancing resident care through effective staff training and compliance oversight. Proven ability to recruit top talent and improve service utilization, ensuring adherence to HIPAA guidelines while fostering a supportive environment for both residents and staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director
Sage Meadow
Middleton
04.2023 - Current
- Responsible for overseeing the daily operations of the facility, ensuring a safe, supportive, and comfortable environment for residents.
- Supervising Daily Operations: Support the Director in managing daily operations, ensuring adherence to regulations, policies, and high standards of care.
- Assisting with Staff Supervision & Training: Lead, train, and evaluate a team of caregivers, nursing staff, and support personnel.
- Ensure residents receive the highest level of care tailored to their needs.
- Compliance & Safety: Ensure the facility operates in full compliance with local, state, and federal regulations.
- Maintain effective communication with residents’ families and advocate for their needs.
- Interviewing/Hiring
- Scheduling
Service Care Coordinator
Sage Meadows
Middleton
05.2022 - 01.2023
- Completing and updating Resident Care Plans.
- Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations.
- Monitors medication administration, medication records, and medication documentation in the MARs.
- Maintains resident documentation, medical management documentation, and care plan documentation.
- Coordinates the service plan, communicates with the physician or pharmacy regarding new medication orders, Changes in orders and any medication issues.
- Follows up on residents admitted to the hospital and completes necessary paperwork for a readmission to the community after hospitalization or rehab.
- Provides regular support to resident care needs and care-related follow-up as appropriate.
- Clinical management, medication management, risk management, staff training, safety, and survey preparedness.
- Supports the hiring, training, and oversight of care staff.
- Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
- Maintains on-going communication with direct supervisor and other department heads on all notable resident service matters or changes.
- Maintains knowledge of State Regulations and updates for DHS 83 and 89.
- Available for on-call duties on an as-needed basis
- Med Cart Audits
Memory Care Supervisor
Heritage Senior Living And Memory Care
Monona
06.2021 - 07.2022
- Medication Administer
- Assisting Residents with mobility limitations
- Assisting with personal cares and needs
- Light housekeeping
- Assist with feeding
- Supervising Staff
Assisted Director/ Resident Care Coordinator
Sylvan Crossings Senior Living
Madison
12.2020 - 06.2021
- Scheduling/ Training Staff
- Payroll
- Medication Administer
- Evaluation/Assessments
- Completing and updating Resident Care Plans.
- Provides support to nursing staff conducting medical assessments of each new admission as well as ongoing resident evaluations.
- Monitors medication administration, medication records, and medication documentation in the MARs.
- Maintains resident documentation, medical management documentation, and care plan documentation.
- Coordinates the service plan, communicates with the physician or pharmacy regarding new medication orders, Changes in orders and any medication issues.
- Follows up on residents admitted to the hospital and completes necessary paperwork for a readmission to the community after hospitalization or rehab.
- Provides regular support to resident care needs and care-related follow-up as appropriate.
- Clinical management, medication management, risk management, staff training, safety, and survey preparedness.
- Supports the hiring, training, and oversight of care staff.
- Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures.
- Maintains ongoing communication with direct supervisor and other department heads on all notable resident service matters or changes.
- Maintains knowledge of State Regulations and updates for DHS 83 and 89.
- Available for on-call duties on an as-needed basis
- Med Cart Audits
Health Care Manager
Star One Staffing
Madison
11.2018 - 12.2020
- Hiring Staff
- Payroll
- Staffing
- Interviewing/Orientations
Education
High School Diploma -
Madison East High School
Madison, WISkills
- Strong leadership and management skills
- Exceptional interpersonal and communication skills
- Ability to manage multiple priorities
- Proficient in computer software
- Strong problem-solving and critical thinking abilities
- Employee recruitment and hiring
- Service utilization improvements
- Employee supervision
- Employee work scheduling
- Administrative staff supervision
- HIPAA guidelines
Certification
- Medication Administer
- Standard Precaution
- Fire Safety
- First Aid/ Choking
Timeline
Assistant Director
Sage Meadow
04.2023 - Current
Service Care Coordinator
Sage Meadows
05.2022 - 01.2023
Memory Care Supervisor
Heritage Senior Living And Memory Care
06.2021 - 07.2022
Assisted Director/ Resident Care Coordinator
Sylvan Crossings Senior Living
12.2020 - 06.2021
Health Care Manager
Star One Staffing
11.2018 - 12.2020
High School Diploma -
Madison East High School