Torchet Fulton-White
Desoto
Summary
Dynamic Operations Manager with extensive experience at J.P. Morgan Chase, excelling in regulatory compliance and fraud investigation. Proven track record in suspicious activity reporting and effective communication, driving significant improvements in operational efficiency. Adept at creative problem solving, ensuring adherence to AML and BSA compliance standards while minimizing financial risks.
Overview
19
19
years of professional experience
Work History
Operations Manager
J.P. Morgan Chasse Bank
Fort Worth
06.2024 - Current
- Complied fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements.
- Completed all required training.
- Developed a knowledge of the business, regulatory, and control environment in which any national bank operates on.
- Kept informed of new services, products, and events that have a significant technology and business impact.
- Kept abreast of changes in the business, regulatory, and control environment in which any national bank operates, particularly in areas where audit responsibilities are assigned.
- Assisted the Senior Auditor and/or Audit Manager in the development of the audit scope.
- Prepared narratives/flowcharts detailing internal controls of area audited.
- Documented the workflow in the area audited, developed audit programs or procedures, and updated audit programs as necessary.
- Performed control design assessment and operating effectiveness testing and documented work performed, tested results and conclusions using work paper methodology guidelines.
- Held discussions/interviews with auditee to gather information, obtain explorations and supporting data/information, and documented audit findings and the conclusions drawn.
- Kept the Senior Auditor and/or Audit Manager abreast of progress, issues, and audit matters as they arise.
- Contributed to the drafting of audit observation and audit reports.
- Supported and participated in audit exit meetings with management.
Bank Fraud Investigator II
J.P. Morgan Chasse Bank
Plano
08.2021 - 01.2024
- Accurately identifies and submits Suspicious Activity Reports (SARs) and management notifications in a timely manner with supervision.
- Investigates referrals of potential suspicious activity to determine if there is a potential fraud risk to the bank.
- Works to detect various fraud schemes (elder abuse, counterfeit checks, with characteristics of red flags).
- Performs complex investigations with various research and investigative software programs and tools.
- Interacts with business units, customers and outside to communicate fraud situations and recommends action steps to be taken.
- Takes appropriate action steps to perfect the bank’s assets and minimize losses.
- Develops a liaison relation with various business units and outside investigative agencies.
- Monitors cases filed with law enforcement for disposition of cases.
- Thoroughly documents case comments with investigative steps performed with procedures and standards.
Consumer Fraud Investigator
Experian
Allen
10.2020 - 06.2021
- Conducts investigations into instances of fraud, malfeasance, and account misuse, interacting with internal and external stakeholders across the enterprise.
- Develops and implements industry-leading techniques in fraud prevention, detection and investigation.
- Leads highest risk investigations to facilitate prompt, fair, and effective resolution relating to fraud, employment, code of conduct, conflict of interest, regulatory violations, account misuse, and other compliance matters.
- Prepares timely, detailed, thorough, and objective written investigative reports, detailing due diligence and investigative findings, and distribute to various internal stakeholders.
- Collaborates with key internal stakeholders to ensure adequate transparency and visibility.
- Creates, implements and manages KRIs and KPIs to determine the cost and impact of fraud, and identifies opportunities to proactively protect the company against suspicious and high-risk activity.
- Advises on corrective and preventative measures based on root cause analyses from investigations, pragmatic business enhancements and mitigation strategies.
- Maintains a sizable case load, and ensure consistency in compiling evidence, documenting facts and providing direction for the next course of action.
- Engages with external parties and industry groups to obtain and provide thought leadership and strategies to minimize regulatory, compliance, and internal fraud risk.
- Assists with the continued development, implementation, and optimization of investigative tools and systems.
- Apply proficient knowledge and understanding of company policies and procedures, and federal, state and local regulations pertaining to credit reporting and related business activities.
- Provides Senior Level Management with investigation updates, including timeline of events and gaps in the control environment.
- Identify opportunities across the department to continuously optimize existing processes to simplify and improve.
Consumer Compliance Advocate III
Kohl’s
Dallas
01.2015 - 03.2020
- Reviewed complaints for compliance risks; provided guidance on remediation; escalated and facilitated with subject matter expertise as necessary.
- Analysed data and reports to help identify inconsistencies in business models which affected consumer complaints.
- Effectively worked and communicated with clients in writing to ensure compliance processes and operations met required regulations with internal controls in place.
- Conducted written compliance risk assessment initiatives of various consumer laws while advising business unit of compliance risk(s) associated risks.
- Consulted with key leaders and daily responded to regulatory examination issues while correcting compliance deficiencies.
- Solid skills in analysing technical data, identifying trends and issues, and formulating effective solutions.
- Supported business lines by responding to complaints in writing while providing expert advice while influencing changes to processes, procedures, and controls to mitigate compliance risk.
- Provided subject matter expertise and guidance on fair lending consumer compliance requirements.
- Assessed operational breakdowns for compliance risk and provide guidance on remediation/recovery plans.
- Identified trends in data and advise on identified emerging risks.
- Communicated compliance risk appetite and key performance metrics to business line and monitor business plans to ensure compliance risk remains within approved appetite.
- Performed risk-based design reviews of business line controls and providing guidance on identified risks.
- Helped business line determine appropriate training audience, delivery channel(s), and training frequency for compliance training.
- Created systems and procedures to stay compliant on federal regulated business guidelines.
- Managed workflow processes and procedures to drive operational.
- Maintained knowledge of a variety of laws to be able to apply the changes to each scenario for the complaint received.
- Ensured resolution through responding to letters about complaints from investigative results.
Quality Assurance Underwriting Specialist
Bank of America
Fort Worth
01.2013 - 11.2014
- Reviewed commercial properties by analysing and reporting significant market trends and initiated necessary actions to mitigate losses.
- Reviewed open/ closed loans for eligibility to Fannie Mae’s Selling guide, DU Guide, and/or negotiated variances.
- Performed risk analysis and make decisions regarding deficiencies identified during the review process.
- Identified transaction components that indicated potential fraud components.
- Accurately recorded data and review conclusions in QAS (Quality Assurance System).
- Communicated the results of file reviews both verbally and written to internal and external customers.
- Proficient in Fannie Mae & Freddie Mac guidelines and risk assessment tools used to decision mortgage loans.
- Provided superior analytical support, problem solving, and negotiation skills.
- Managed and audited mortgage loans to identify if programs, processes and documentation were in compliance with internal company requirements, investor requirements and/or government regulations.
- Exercised judgment in interpreting and applying guidelines and recommendations to solving problems while dealing with issues that could cause violations of government compliance.
- Managed a queue of 40 to 50 loans weekly and audited 6 to 8 loans daily.
- Documented loan findings and provided accurate recommendations on whether or not any Office of the Controller of the Currency (OCC) violations was committed.
- Corrected the violations.
Business Compliance Analyst II
Newbold Advisors
Fort Worth
08.2011 - 11.2014
- Implemented Strong knowledge of regulatory requirements governing the mortgage, insurance and/or financial services industry, and operational risk concepts.
- Developed and implemented reviews, researched regulatory requirements, collected and reviewed documentation that complied with regulatory requirements and enterprise policies.
- Assisted with preparation of preliminary and final reports and able to summarize findings with the ability to adapt to a dynamic, rapidly changing business and technical environment with a strong analytical, communication and problem-solving skills.
- Assembled and index documents that were investor specific to guidelines.
- Analysed appraisals, title, Good Faith Estimates (GFEs) and Housing and Urban Development Settlement Statements (HUD-1).
- Reviewed to identify any information required to investigate dispute information in relation to FCRA, UDAAP, SCRA, FDCPA, TILA and ECOA.
- Reviewed of all Modifications offered by Chase and Bank of America which included 4 different HAMP programs offered by FNMA, FHLMC, VA, FHA.
- Provided recommendations for compliance process improvements.
- Served as a resource (SME) Subject Matter Expert for less experienced team members.
- Various Positions in The Financial Services Space
Compliance Analyst & Auditor Contractor
J.P. Morgan Chase
Dallas
04.2007 - 08.2011
- Audited projects mortgage loans to identify if programs process and documentation were in compliance with internal company requirements, investor requirements and/or government regulations and exercised judgment in interpreting and applying guidelines and recommendations to solving problems and dealing with issues that can cause a violation of government compliance.
- Kept record of complete files documenting audit procedures used.
- Made recommendations to improve policies and procedures accordingly to the standard of the organization.
- Audited a total up to 160 loans monthly with a 100% accuracy to allow a peer review and 3rd level review approval.
Compliance Auditor
Department Of Justice
Fort Worth
05.2009 - 06.2010
- Executed assigned audit activities while preparing detailed reports on specific audit findings.
- Reviewed work papers of other Internal Audit and Compliance team members and provide feedback.
- Responsible for the coordination of external audits by federal regulatory bodies, conduit banks and securitization parties which included gathering, reviewing and answering questions during the audits and posts audit follow ups.
- Examined and evaluate financial information while recommending controls to ensure data reliability.
- Conducted research on federal and multi state law and regulation matters.
- Monitored the Loan Origination System (LOS) with investigating the Home Mortgage Disclosure Act (HMDA) specific requirements pertaining to Real Estate Settlement Procedure Act (RESPA), Fair Credit Reporting Act (FCRA) and Equal Credit Opportunity Act (ECOA) to ensure that the bank was in compliance with government standards.
- Audited first-lien and home equity forgiveness programs to assist borrowers from running the risk of potential foreclosure.
- Prepared correspondence reports such as field inspections so that the bank will make an accurate recommendation for appropriate action on properties.
Education
Master’s Degree - Business Administration
American Intercontinental University
Atlanta, GA05.2002
Bachelor’s Degree - Administration / Mass Communications
Lander University
Greenwood, SC05.1998
Skills
- Claims and fraud investigation
- AML and BSA compliance
- Sanctions screening and reporting
- Financial investigations and analysis
- Regulatory compliance expertise
- Chargeback management
- Provisional credit processing
- Suspicious activity reporting
- Customer service and support
- Credit and debit fraud analysis
- ATM fraud detection
- Debt and default underwriting
- Effective communication skills
- MS Office proficiency
- Creative problem solving
- Conflict resolution strategies
- Lexis Nexis and Pacer usage
- Vendor management systems expertise
Summary - Note
Energetic, dedicated financial professional with proven experience in detecting, investigating and providing follow up for fraud and other financial irregularities. Demonstrated commitment to the field of risk management backed up by hands-on experience in Anti Money Laundering AML, Suspicious Activity Reporting SARS, Reg Z, Reg E, Chargebacks, fraud claims, etc. Prepares timely, detailed, thorough, and objective written investigative reports, detailing due diligence and investigative findings, and distribute to various internal stakeholders. Successful track record conducting financial bases investigations and related legal and financial fields. Engages with external parties and industry groups to obtain and provide thought leadership and strategies to minimize regulatory, compliance, and internal fraud risk. Adept at determining source of the issue, and then developing and implementing effective process to address them. Performed risk-based design reviews of business line controls and providing guidance on identified risks. Identified trends in data and advise on identified emerging risks.
Timeline
Operations Manager
J.P. Morgan Chasse Bank
06.2024 - Current
Bank Fraud Investigator II
J.P. Morgan Chasse Bank
08.2021 - 01.2024
Consumer Fraud Investigator
Experian
10.2020 - 06.2021
Consumer Compliance Advocate III
Kohl’s
01.2015 - 03.2020
Quality Assurance Underwriting Specialist
Bank of America
01.2013 - 11.2014
Business Compliance Analyst II
Newbold Advisors
08.2011 - 11.2014
Compliance Auditor
Department Of Justice
05.2009 - 06.2010
Compliance Analyst & Auditor Contractor
J.P. Morgan Chase
04.2007 - 08.2011
Master’s Degree - Business Administration
American Intercontinental University
Bachelor’s Degree - Administration / Mass Communications
Lander University