Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Toree Brooks

Los Angeles,CA

Summary

Customer service professional prepared for this role with track record of delivering high-quality support and assistance. Proven ability to manage customer interactions and resolve issues promptly, ensuring positive experience. Known for being reliable team player who adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction.

Overview

5
5
years of professional experience

Work History

Service Associate

Rite Aide Pharmacy
11.2021 - 12.2024
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Collaborated with team members to maintain a clean and organized service area.
  • Supported inventory management by restocking shelves and monitoring product displays.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Unloaded, loaded, and stocked merchandise.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Resolved issues promptly, contributing to a positive shopping experience for all customers.

Grocery Clerk

Vons
06.2021 - 10.2021
  • Stocked shelves efficiently to ensure product availability and enhance customer experience.
  • Assisted customers with inquiries, providing knowledgeable support and guidance on product selections.
  • Maintained cleanliness and organization in store areas, promoting a welcoming shopping environment.
  • Monitored expiration dates on products, ensuring compliance with safety standards and reducing waste.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.

Toddler Teacher

KinderCare Learning Centers
09.2019 - 04.2021
  • Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
  • Maintained safe, clean, and engaging classroom environments to promote effective learning experiences.
  • Collaborated with parents to discuss child progress, behavioral issues, and developmental milestones.
  • Assessed individual children's needs and adapted teaching methods accordingly to support diverse learning styles.

Education

Associate of Arts - Child Development

Los Angeles City College
Los Angeles, CA
06-2019

Skills

  • Customer support
  • Patience and tolerance
  • Professional telephone demeanor
  • Product knowledge
  • Complaint handling
  • Transaction processing
  • Understanding customer needs
  • Point-of-sale system
  • Strong work ethic
  • Team collaboration
  • Attention to detail
  • Customer service

Accomplishments

  • Created a 5 minute short film with the help and assistance of film professionals and a LA Film Institute intern from LACMA in a cohort called Aspect Ratio (March 2025-June 2025)
  • Participated in a professional four day seminar by Flaherty at USC Film School and gave opinions on curated films with other highly intelligent professional in film academia (June 2025)
  • Completed a 16 week nutrition class at my community resource center in Inglewood, CA (February 2025-June 2025)

Timeline

Service Associate

Rite Aide Pharmacy
11.2021 - 12.2024

Grocery Clerk

Vons
06.2021 - 10.2021

Toddler Teacher

KinderCare Learning Centers
09.2019 - 04.2021

Associate of Arts - Child Development

Los Angeles City College

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