Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toreian Wilburn

Louisville,KY

Summary

A 28 year old hard working individual who is dedicated to creating a successful future. 8+ years of experience in customer service and clinical care. Currently pursing a bachelors degree in business administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An individual with strong adaptability skills, very hard working and reliable.

Overview

8
8
years of professional experience

Work History

JenCare Senior Medical

Care Coordinator
01.2019 - Current
  • Collaborated with healthcare providers to obtain necessary documentation for accurate billing.
  • Streamlined billing processes for increased efficiency while maintaining compliance with regulations.
  • Negotiated payment plans with patients experiencing financial difficulties, demonstrating empathy while maintaining professionalism.
  • Managed high-volume workloads while maintaining attention to detail, resulting in increased accuracy and reduced errors in submitted claims.
  • Verified insurance of patients to determine eligibility.
  • Delivered timely and accurate charge submissions.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Managed 3 care teams daily, averaged at least 54 patients daily.
  • Tracking percentage of at least 80%
  • 15-20 completed orders daily, 75-100 orders weekly.

Care Facilitator

Care Coordinator
03.2016 - 01.2019
  • Enhanced patient satisfaction by providing empathetic support and addressing concerns promptly.
  • Contributed to continuous improvement of facility's quality of care through active participation in performance improvement initiatives.
  • Fostered positive relationships with fellow team members, enhancing collaboration efforts within workplace environment.
  • Facilitated smooth transitions between care settings by coordinating services and communicating relevant information to all parties involved.
  • Answered 30+ incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Education

Bachelor of Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
01.2024

High School Diploma -

University of Louisville
Louisville, KY
08.2016

High School Diploma -

Kentucky Wesleyan College
Owensboro, KY
05.2014

Skills

  • ICD-10 Proficiency
  • HIPAA Compliance Knowledge
  • Patient Confidentiality Practices
  • Continuous learning mindset
  • Organizational capabilities
  • Data Entry Efficiency
  • Analytical thinking abilities
  • Adaptability in Workflow
  • Insurance Verification Mastery
  • Teamwork and Collaboration
  • Medicaid and Medicare Knowledge
  • Customer Service
  • Multitasking and Organization
  • Data Entry

Timeline

JenCare Senior Medical

Care Coordinator
01.2019 - Current

Care Facilitator

Care Coordinator
03.2016 - 01.2019

Bachelor of Science - Business Administration

Ivy Tech Community College of Indiana

High School Diploma -

University of Louisville

High School Diploma -

Kentucky Wesleyan College

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Toreian Wilburn