Torell Hopson
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
5.11 Tactical
05.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Treadquarters
11.2016 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Manager
Ride-Away Hasco Medical
10.2012 - 02.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
Aviation Boatswain's Mate Handler
United Sates Navy
08.2003 - 04.2010
- Stood watch during specified periods and determined geographical position of ship.
- Supervised and coordinated activities of crew aboard ship.
- Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Worked in groups of [Number] to keep deck aircraft operations efficient and smooth.
- Oriented, readied and directed planes for successful take-offs.
- Signaled pilots manually to correct movements and prevent accidents.
- Set up and adjusted visual aids to help pilots make safe landings.
- Trained Fellow Sailors in strength training, cardio vascular exercise, and stretching.
- Enhanced ship board fitness levels by creating personalized workout routines tailored to individual goals and abilities.
Education
Associate of Science - Sports Management
Tidewater Community College
Norfolk, VA08.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Team leadership and coaching
- Passion for fitness
- Strength training
- Exercise program design
- Motivational Coaching
- Personal training and coaching
- Lifestyle coaching
Certification
- CSCS - Certified Strength and Conditioning Specialist
- CPT - Certified Personal Trainer
- Certified Body Building Specialist, [Company Name] - [Timeframe]
- Certified Nutritionist, [Company Name] - [Timeframe]
- First Aid/CPR Certified
Timeline
Store Manager
5.11 Tactical
05.2017 - Current
Assistant Manager
Treadquarters
11.2016 - 05.2017
Service Manager
Ride-Away Hasco Medical
10.2012 - 02.2016
Aviation Boatswain's Mate Handler
United Sates Navy
08.2003 - 04.2010
Associate of Science - Sports Management
Tidewater Community College
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