Torena Sauer
Boise,USA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Concierge
St Alphonsus Regional Hospital
10.2023 - Current
- Identified opportunities for process improvement within the department and implemented changes accordingly.
- Handled cash transactions accurately and documented payments received in an organized fashion.
- Provided assistance with daily operations such as filing documents, stocking supplies.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients’ charts.
- Input patient data into the electronic medical record system accurately and efficiently.
Patient Service Representative
St. Alphonsus Heart Care
02.2021 - 10.2023
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients’ charts.
- Developed positive relationships with patients by providing courteous service during check-in and check-out procedures.
Administrative Assistant
Access Behavioral Health Services
02.2013 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
GED -
Baker City High
Baker City, OR06-1988
Skills
- Reliability and punctuality
- Patient confidentiality
- Strong organizational skills
- Exceptional communication
- Medical terminology
- Appointment scheduling
- Cultural sensitivity
- Healthcare systems
- Time management proficiency
- Vital signs monitoring
- Compassionate care
- Active listening
Timeline
Patient Concierge
St Alphonsus Regional Hospital
10.2023 - Current
Patient Service Representative
St. Alphonsus Heart Care
02.2021 - 10.2023
Administrative Assistant
Access Behavioral Health Services
02.2013 - 04.2019
GED -
Baker City High
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