Toresha Douglass Robinson
Memphis,TN
Summary
Dynamic and dedicated professional with extensive experience in customer service and office administration, notably at Disney. Proven ability to enhance client satisfaction through effective call handling and appointment scheduling. Skilled in document management and adept at resolving inquiries, ensuring a seamless experience for customers and colleagues alike. Goal-driven receptionist with an extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail, along with terrific telephone and email etiquette.
Overview
12
12
years of professional experience
Work History
Receptionist
T & H Tax Service
Memphis, TN
01.2016 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Inbound Call Center Representative
GE Appliances
Memphis, TN
10.2020 - 10.2024
- Answer incoming calls and provide direct support to GE Appliances owners.
- Focus on sales and service.
- Handle inquiries about product information, registration, service parts, delivery, deal locations, and problem solving.
Call Center Representative
Disney
Memphis, TN
03.2016 - 11.2020
- Answering calls and emails from customers.
- Resolving problems with orders and shipping.
- Assisting guests with placing orders.
- Completing transactions.
- Forwarding request.
- Assisting other call center representatives.
Front Desk Receptionist
Extended Stay America
Memphis, TN
05.2013 - 01.2016
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Inbound and outbound calls.
- Welcome, guest. Assign rooms and provide keys.
- Process all payment options for lodging, room service, and other charges.
- Handled complaints from guests and employees.
- File photocopies, and update hotel records.
- Check in and check out and return deposits
Education
GED -
Fairley High School
Memphis, TN06-2019
Skills
- Customer service
- Appointment scheduling
- Document management
- Supply restocking
- Office administration
- Call handling
Timeline
Inbound Call Center Representative
GE Appliances
10.2020 - 10.2024
Call Center Representative
Disney
03.2016 - 11.2020
Receptionist
T & H Tax Service
01.2016 - Current
Front Desk Receptionist
Extended Stay America
05.2013 - 01.2016
GED -
Fairley High School
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