Torey Boykin
Houston,TX
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Business-driven General Manager with more than 3 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in 5. Determined General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
07.2024 - Current
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored new team members on operational procedures and best practices.
- Managed scheduling and staffing to optimize workflow efficiency during peak hours.
- Analyzed performance metrics to identify areas for process improvements and cost reductions.
- Coordinated inventory management efforts, ensuring timely stock replenishment and minimal waste.
- Implemented training programs that enhanced employee skills and boosted overall team performance.
- Resolved customer complaints effectively, fostering a positive service environment and enhancing client satisfaction.
- Developed shift plans that improved resource allocation and minimized operational downtime.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
KFC Taco Bell
06.2023 - 07.2024
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and company standards.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Analyzed sales data to optimize inventory management and reduce waste.
- Developed staff schedules to align with peak business hours for improved efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with management in developing promotional strategies to boost sales.
- Streamlined training processes, resulting in quicker onboarding of new employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
General Manager
Jamba Juice
10.2020 - 07.2023
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Manager
McDonald's
06.2017 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Team Lead
Popeyes
05.2015 - 12.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
High School Diploma -
Alief Hastings High School
06.2009
Skills
- Originality and Creativity
- Supplier Monitoring
- Staff Development
- Sales Promotion
- Decision Making
- Program Optimization
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Cost Reduction
- Quality Assurance
- Performance Evaluation and Monitoring
- Employee Motivation
- Focus and Follow-Through
- Goal Setting
- Team Leadership
- Performance Assessment
- Budget Control
- Human Resources Oversight
- Hiring and Onboarding
- Recruitment and Hiring
- Management Team Building
- Training Management
- Operations Oversight
- Sales Tracking
- Verbal and Written Communication
- POS Terminal Operations
- Delegating Work
- Money Handling
- Teamwork and Collaboration
- P&L Administration
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
Certification
- Manager Food Handlers Training - [may 2024]
Timeline
Shift Manager
Starbucks
07.2024 - Current
Assistant Manager
KFC Taco Bell
06.2023 - 07.2024
General Manager
Jamba Juice
10.2020 - 07.2023
Assistant Manager
McDonald's
06.2017 - 10.2020
Team Lead
Popeyes
05.2015 - 12.2017
High School Diploma -
Alief Hastings High School