Torey ruth
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by reducing customer representative call time by 90 seconds at Mobilelink USA INC. Skilled in financial controls and staff development, adept at change management and collections processing. Excelled in roles requiring goal orientation and effective call management, achieving significant improvements in efficiency and customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Agent
Empereon Constar
Houston, TX
12.2020 - 06.2024
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Security Officer
Allied Universal
08.2019 - 07.2023
- Secures premises and personnel by patrolling property; monitoring surveillance equipment inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Office Assistant
American Realty Investments
12.2020 - 06.2022
- Maintaining the office and lobbies
- Scheduling appointments for our leasing team
- Taking calls from prospective and current tenants
- Relaying information to team members
- Also, using Resiman to update maintenance staff
Assistant Manager
Mobilelink USA INC
08.2017 - 11.2020
- Resolved over 100 customer complaints per week via phone and in-person
- Reduced average customer representative call time by 90 seconds with intuitive intranet site
- Taught customer service representative training, reducing onboarding process from 8 weeks to 6 weeks
Education
High school diploma -
Waltrip High School
Houston, TX05.2017
Skills
- Staff Development
- Financial controls development
- Goal orientation
- Call Management
- Paperwork Processing
- Change Management
- Collections processing
- Skip Tracing
Certification
- First Aid Certification
- CPR Certification
- Guard Card
- AED Certification
- Certified Medical Assistant
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Collections Agent
Empereon Constar
12.2020 - 06.2024
Office Assistant
American Realty Investments
12.2020 - 06.2022
Security Officer
Allied Universal
08.2019 - 07.2023
Assistant Manager
Mobilelink USA INC
08.2017 - 11.2020
- First Aid Certification
- CPR Certification
- Guard Card
- AED Certification
- Certified Medical Assistant
- Food Handler Certification
High school diploma -
Waltrip High School
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