Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torey Saulter

Phoenix,AZ

Summary

Versatile and dynamic, with a proven track record at Circle K for enhancing customer satisfaction and streamlining operations. Expert in staff training and development, coupled with exceptional problem-solving abilities, led to a significant increase in team efficiency. Specializes in money handling and fostering strong customer relations through effective team leadership.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Circle K
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Cashier

Chase Field
01.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assitant / Appointment Setter

ABC Concrete
03.2020 - 01.2023
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Set up appointments with interested customers according to schedule availability.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Claims Resolution Specialist

First American Home Warranty
05.2017 - 03.2020
  • Coordinated services such as estimates, repairs and replacement rentals.
  • Collaborated with various departments for comprehensive claim evaluations, improving overall outcomes.
  • Achieved high customer satisfaction ratings by providing prompt, empathetic, and accurate resolutions to claims.
  • Participated in quality assurance initiatives to continuously improve the effectiveness of the claims resolution process.
  • Maintained detailed case records using specialized software programs for easy reference during future audits or reviews.
  • Handled complex cases with multiple parties involved, effectively managing priorities and deadlines to ensure timely resolutions.
  • Provided exceptional customer service throughout the resolution process, fostering client trust and loyalty.
  • Investigated issues to determine appropriate coverage and liability for home warranty claims.
  • Streamlined internal communication processes between departments for more efficient collaboration during claim investigations.
  • Explained policy coverage, liability and denials to policyholders, lawyers, and other involved parties.
  • Collected information about rejected claims and developed effective solutions.
  • Followed up with customers on unresolved issues.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Daycare Provider /Small Business Owner

Torey's Daycare
02.2011 - 03.2017
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
  • Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
  • Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
  • Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.
  • Introduced children to educational games and activities to boost learning.

Education

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2009

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Recruiting and interviewing
  • Compliance understanding
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Problem Resolution

Timeline

Assistant Manager

Circle K
10.2023 - Current

Cashier

Chase Field
01.2023 - 10.2023

Assitant / Appointment Setter

ABC Concrete
03.2020 - 01.2023

Claims Resolution Specialist

First American Home Warranty
05.2017 - 03.2020

Daycare Provider /Small Business Owner

Torey's Daycare
02.2011 - 03.2017

High School Diploma -

Peoria Accelerated High School

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