Torey Saulter
Customer Service, Sales, Owner, Claims Specialist
Gilbert,AZ
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Owner
Torey's Daycare
Gilbert, AZ
03.2019 - 06.2023
- Managed day-to-day operations.
- Strengthened communication skills through regular interactions.
- Distributed food, napkins, and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created and implemented diverse educational strategies to boost development.
- Taught children to organize toys, wash hands, and share
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained child-friendly environment with access to outdoor activities.
- Introduced children to educational games and activities to boost learning.
Claims Resolution Specialist
First American Home Warranty
Phoenix, AZ
02.2012 - 02.2019
- Collected information about rejected claims and developed effective solutions.
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Processed adjustments and posted refunds.
- Investigated issues to determine appropriate coverage and liability for home warranty claims.
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to
Store Clerk
Quiktrip
Glendale, AZ
03.2009 - 04.2012
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Operated POS systems to accurately process customer purchases.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Peoria Accelerated High School
08.2005 - 12.2008
Skills
Business administration
Business planning
Verbal and written communication
Strategic planning
Relationship building
Logging
Order picking and processing
Cash register operation
Store merchandise stocking
Inventory management
Point of sale operation
Customer assistance
Currency counting
Product and service sales
Order taking
Product restocking
Cash drawer management
Refunds and exchanges
Rejection solutions
Policy coverage understanding
Liability determinations
Coverage assessments
Settlement determinations
Documentation review
Claims
Timeline
Owner
Torey's Daycare
03.2019 - 06.2023
Claims Resolution Specialist
First American Home Warranty
02.2012 - 02.2019
Store Clerk
Quiktrip
03.2009 - 04.2012
High School Diploma -
Peoria Accelerated High School
08.2005 - 12.2008