Summary
Overview
Work History
Education
Skills
Timeline
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Torey Saulter

Customer Service, Sales, Owner, Claims Specialist
Gilbert,AZ

Summary

Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Owner

Torey's Daycare
Gilbert, AZ
03.2019 - 06.2023
  • Managed day-to-day operations.
  • Strengthened communication skills through regular interactions.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented diverse educational strategies to boost development.
  • Taught children to organize toys, wash hands, and share
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained child-friendly environment with access to outdoor activities.
  • Introduced children to educational games and activities to boost learning.

Claims Resolution Specialist

First American Home Warranty
Phoenix, AZ
02.2012 - 02.2019
  • Collected information about rejected claims and developed effective solutions.
  • Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
  • Processed adjustments and posted refunds.
  • Investigated issues to determine appropriate coverage and liability for home warranty claims.
  • Followed up with customers on unresolved issues.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to

Store Clerk

Quiktrip
Glendale, AZ
03.2009 - 04.2012
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Operated POS systems to accurately process customer purchases.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Peoria Accelerated High School
08.2005 - 12.2008

Skills

Business administration

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Timeline

Owner

Torey's Daycare
03.2019 - 06.2023

Claims Resolution Specialist

First American Home Warranty
02.2012 - 02.2019

Store Clerk

Quiktrip
03.2009 - 04.2012

High School Diploma -

Peoria Accelerated High School
08.2005 - 12.2008

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Torey SaulterCustomer Service, Sales, Owner, Claims Specialist