Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tori Aguilera

Chino,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Behavioral Interventionist

360 Behavioral Health
West Covina, CA
11.2023 - Current
  • Monitored student progress utilizing data collection methods and modified intervention plans accordingly.
  • Conducted functional assessments to identify problem behaviors and developed appropriate interventions.
  • Provided direct instruction to students in areas such as communication, social skills, self-care, and academics.
  • Utilized various techniques such as verbal praise, token economies, and differential reinforcement procedures to increase desirable behaviors while decreasing inappropriate ones.
  • Assisted in developing positive reinforcement systems that encouraged desired behaviors while discouraging undesirable behaviors.

Server

Yard House Restaurant
Brea, CA
03.2020 - 12.2023
  • Assisted in training new servers.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answer questions about offered items and make suitable recommendations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Buffalo Wild Wings
Sacramento, CA
10.2018 - 03.2020
  • Assisted in training new servers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Sales Associate

Fitness 19
Chino , CA
08.2018 - 08.2019
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Upsold additional items based on customer interests and needs.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Bachelor of Arts - Sociology

California State University, Sacramento
Sacramento, CA
05-2022

Associate of Arts - Psychology

Chaffey College
Rancho Cucamonga, CA
05-2019

Associate of Arts - Social And Behavioral Sciences

Chaffey College
Rancho Cucamonga, CA
05-2019

Skills

  • Interpersonal Communication
  • Complex Problem-Solving
  • Flexible and Adaptable
  • Leadership
  • Analytical and Critical Thinking
  • Special Education
  • Applied Behavior Analysis
  • Safe Food Handling
  • Effective Customer Upselling
  • Liquor, Wine, and Food Service

Accomplishments

  • Dean Lists Spring 2020- Fall 2021

Timeline

Behavioral Interventionist

360 Behavioral Health
11.2023 - Current

Server

Yard House Restaurant
03.2020 - 12.2023

Server

Buffalo Wild Wings
10.2018 - 03.2020

Sales Associate

Fitness 19
08.2018 - 08.2019

Bachelor of Arts - Sociology

California State University, Sacramento

Associate of Arts - Psychology

Chaffey College

Associate of Arts - Social And Behavioral Sciences

Chaffey College

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Tori Aguilera