Tori-Ann La Hee
Laguna Hills,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Umma’s Kbbq
03.2023 - Current
- I provide great customer service, taking customers orders and delivering their food
- Maintain tidy and organized work area. As well as restocking supplies as needed.
- I assist in training new team members, sharing my knowledge on protocols and customer interactions.
- Establish welcoming atmosphere by greeting each guest warmly.
Physical Therapy Aide
California Rehab & Sports Therapy
03.2022 - 03.2023
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Managed the cleaning and maintenance of exercise equipment
- Monitored and recorded patient's progress during exercises and reported it to the Physical Therapists
- Provided assistance to patients during exercises, making sure they are using proper form, technique and safety measures
Physical Therapy Aide
Chico Physical Therapy
10.2021 - 03.2022
- Provided assistance to patients during exercises, making sure they are using proper form, technique and safety measures
- Managed the cleaning and maintenance of exercise equipment
- Monitored and recorded patients progress during exercises and reported it to the Physical therapists
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Physical Therapy Aide
Spine and Sport Physical Therapy
07.2021 - 10.2021
- Provided assistance to patients during exercises, making sure they are using proper form, technique and safety measures
- Managed cleaning and maintenance of exercise equipment
- Monitored and recorded patients progress during exercises and reported it to the Physical therapists
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Crew Member
Little Caesars
08.2016 - 05.2021
- Greeted customers with a positive attitude, provided excellent customer service and ensured a great dining experience
- Took orders, prepared meals, and collected payments.
- Prepared pizzas making sure they were all consistent in taste and quality
- I was promoted to an ACE which stands for awesome customer experience.
- I also won an award for having the best customer service out of all the Little Caesar’s in my county.
Education
Bachelor of Science - Exercise Physiology
California State University, Chico
Chico, CA12.2021
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2017
Skills
- Cashier experience
- Customer service
- Medical Terminology
- CPR and First Aid certified
- Cash Counting Machine Operations
Certification
CPR & first aid certified
- Medical terminology
Volunteer
Saddleback Memorial Hospital, Laguna Hills, CA. June 2021 to October 2021
Volunteer
- I scheduled appointments, filed patient files and made phone calls confirming appointments
- Shadowed the Occupational and Physical Therapists
- Cleaned and prepared treatment areas and equipment for patient sessions
Timeline
Front of House Team Member
Umma’s Kbbq
03.2023 - Current
Physical Therapy Aide
California Rehab & Sports Therapy
03.2022 - 03.2023
Physical Therapy Aide
Chico Physical Therapy
10.2021 - 03.2022
Physical Therapy Aide
Spine and Sport Physical Therapy
07.2021 - 10.2021
Crew Member
Little Caesars
08.2016 - 05.2021
Bachelor of Science - Exercise Physiology
California State University, Chico
High School Diploma -
Laguna Hills High School