Tori Anthony

I averaged 80 outbound calls with an average of 6 opportunities per day while on pre-sales. I provided details about new services and made sales on bringing new incremental business in with an average of over $1,000. I made a monthly bonus for exceeding my daily stats.

I worked my way into our SRT team (customer service) providing customers with more account access. I updated account information, submitted cases for invoice adjustments, added new services to accounts, handled legal forms to add hazmat and alcohol to accounts. I averaged 27 dials per day with a talk time of on average 1-hour 56 mins. While working on SRT I made a bonus of an average $890/monthly from exceeding my stats and completing over 400 CR’s working approximately 8.8% of our request.

Microsoft proficient, Dual Monitors, Multiple systems at once

Inbound calling with an average of 6 per day.

Providing daily assistance with getting dressed, making meals, transportation to and from meals. I administered medication and documented on a secure system via laptop.

I took vitals as needed per patient

Assisted with hospice care with patients

Hygiene assistance with showers or baths as needed.