Tori Anthony

I averaged between 350-400 calls on weekly basis to customers that were past due on their car payments. I assisted with taking payments over the phone, in store, and online. I communicated with my customers via email, text, and phone daily. Helped guide customers to shops for repairs, go through warranty with them and offer coverage when needed. Exceeding my metrics on a weekly basis, keeping a low charge off balance, and remaining a low percentage of late customers.

• Managed a high volume of outbound customer calls and inquiries with a strong focus on providing excellent customer service and resolving issues efficiently
• Maintained accurate records of customer interactions and followed up to ensure customer satisfaction and problem resolution
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Developed effective working relationships with team members across multiple departments.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Provided accurate information regarding products and services while upselling additional products when appropriate.

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
• Administered medication under supervision of a registered nurse or physician.