Tori Ault
Dalton,GA
Summary
Motivated Client Service Specialist with proven problem solving and leadership skills. Collaborative and driven with a clear focus of supporting the team and putting business needs first.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
Bank
05.2022 - Current
- Build professional relationships with customers and promote a positive, helpful and friendly team environment
- Contribute unique talents, skills and experiences to help our customers, our team and our bank get better every day, always providing exceptional customer service
- Enthusiastically support the bank’s values and mission
- Display a high degree of integrity, trustworthiness and professionalism always
- Actively promote teamwork, leading by example and taking initiative to assist others.
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance to work
- Follow Bank policy, procedures and guidelines to protect customers and bank assets
Office Manager
Chick-fil-A
06.2021 - 05.2022
- Answering telephone calls and emails from customers and directing them to relevant staff
- Helping anyone who has a problem with anything and deciding the best solution to fix the problem and keeping the customer satisfied
- Ensure that all items are invoiced and paid on time
- Checking over everyone’s times daily and making sure there isn’t a discrepancy in anything
- Organizing the office layout and ordering stationery and equipment
- Maintaining the workplace condition and arranging necessary repairs
- Partner with HR to update and maintain workplace policies as necessary
- Coordinate with IT department on all office equipment
- Assist in the onboarding process for new hires
- Training new employees and organizing their employment paperwork
- Ensure a safe work environment for employees by working closely with HR
Service Leader
Chick-fil-A
09.2018 - 05.2021
- Running shifts, opening and closing the restaurant, and supervising assigned stations.
- Coaching and training new hires, upholding team members to Chick-fil-A standards, and modeling core traits of a leader.
- Providing a great guest experience, addressing guest issues, and responding to guest needs.
- Maintaining cleanliness, stocking supplies, and ensuring cashiers follow cash handling procedures.
- Having excellent written and spoken communication skills.
- Being a friendly and encouraging team player.
Education
Bachelor Of Administration - Business Administration And Management
Dalton State College
Dalton, GA05.2021
Minor - Human Resources Management
Dalton State College
Dalton, GA05.2021
Skills
- Customer Service Skills
- Leadership Skills
- Proficient in Outlook
- Proficient in Microsoft Office
- Problem Solving
- Teamwork
- Strong written and verbal communication skills
- Organization
- Leadership
- Attention to detail
- Flexible
- Ability to take and give feedback
- Critical thinking
Volunteer Experience
Traveled to West Africa on two mission trips with a team from Mt Rachel Baptist Church., First Trip, 07/01/18, Second Trip, 06/01/19
Awards
- Dean's List, Spring 2021
- Dean's List, Spring 2019
Timeline
Client Service Specialist
Bank
05.2022 - Current
Office Manager
Chick-fil-A
06.2021 - 05.2022
Service Leader
Chick-fil-A
09.2018 - 05.2021
Bachelor Of Administration - Business Administration And Management
Dalton State College
Minor - Human Resources Management
Dalton State College
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