Tori Ayler
Dearborn,MI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Gilbert Residence
Ann Arbor, Michigan
12.2023 - 07.2025
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Trained new staff on care procedures and facility protocols consistently.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed and reported unusual symptoms and changes to charge nurse.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Caregiver
ComForCare Health Care
Southfield, MI
04.2022 - Current
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
Customer Service Agent
Infinity Corporation
Southfield, MI
01.2021 - 09.2023
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Dialysis Tech
Fresenius
Livonia, MI
01.2019 - 03.2022
- Explained dialysis procedures and answered questions and concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, and equipment.
- Oversaw needs of patients in long-term healthcare center, consistently providing high level and quality care.
- Cared for patients by providing personal assistance and ambulation.
- Gathered, charted and analyzed patient history and discussed key points with clinicians.
- Provided ongoing compassionate patient care for each client.
Caregiver
Arden Courts
Sterling Heights, MI
06.2016 - 12.2018
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided patients with transportation to and from doctor appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Sales Associate
Walmart
Taylor, MI
09.2014 - 01.2017
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Certified Nursing Assistant
CNA TRAINING
Southfield, MI09.2023
Certified Dialysis Tech
Fresenius
Livonia, MI04.2020
Certified Phlebotobomist
Phlebotomy Training
Southfield, MI08.2019
High School Diploma -
Southfield-Lathrup High School
06.2013
Skills
- Patient care
- Vital signs monitoring
- Customer service
- Team collaboration
- Infection control
- Training and mentoring
- Trustworthy companion
- Alzheimer's and dementia care
- Colostomy care
Timeline
Certified Nursing Assistant
Gilbert Residence
12.2023 - 07.2025
Caregiver
ComForCare Health Care
04.2022 - Current
Customer Service Agent
Infinity Corporation
01.2021 - 09.2023
Dialysis Tech
Fresenius
01.2019 - 03.2022
Caregiver
Arden Courts
06.2016 - 12.2018
Sales Associate
Walmart
09.2014 - 01.2017
Certified Nursing Assistant
CNA TRAINING
Certified Dialysis Tech
Fresenius
Certified Phlebotobomist
Phlebotomy Training
High School Diploma -
Southfield-Lathrup High School
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