TORI BANKS
Kiln,MS
Summary
Detail-driven, growing professional experience, motivated attitude, skills time management, organization, computer proficiency, communication, teamwork and professionalism
Overview
10
10
years of professional experience
Work History
Administrative Assistant
IPL Industries
04.2022 - 02.2023
- Managing timesheet for employee
- Managing overtime schedule
- Maintaining information on each employee
- Managing over-time bonus and incentive pay
- Advising employee's on current administrative processes
Customer Service Representative
Select Administrative Services
09.2020 - 03.2022
- Answering incoming phone calls
- Assist member on health benefits, co-pays, deductible and out of pocket expenses
- Assist members, providers and facilities of claims
- Managed all FSA accounts
- Maintains all information as confidential and privileged
- Resolving patient complaints whenever possible
- Utilizing one or more established automated systems to ever, correct and retrieve factual information
- Searched records, files, or electronic data banks to location information needed
Business Office Representative
Coast Cardiovascular Associates
08.2013 - 08.2020
- Scheduling, canceling, re-scheduling patient appointments
- Collecting and posting co-pays
- Managed and balanced cash drawer and daily cash report
- Scanning patient documents
- Obtained patient messages and refill request
- Verified and updated demographics and insurance information
- Maintains all information as confidential and privileged
- Resolving patient complaints whenever possible
- Searched records, files, or electronic data banks to location information needed
- Answering phones, relaying messages to appropriate staff inside or outside of the office
- Reviews documentation to obtain additional information and determines eligibility for treatment
- Assists medical staff in locating and gathering needed medical records and documentation
Education
High School Diploma -
Hancock High School
Kiln, MS2009
Skills
- Employee Timesheet Processing
- Customer Service
- Insurance Eligibility Verifications
- Phone professionalism
- Time management
- Proficient in Microsoft Office and Word
Timeline
Administrative Assistant
IPL Industries
04.2022 - 02.2023
Customer Service Representative
Select Administrative Services
09.2020 - 03.2022
Business Office Representative
Coast Cardiovascular Associates
08.2013 - 08.2020
High School Diploma -
Hancock High School
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