TORI BANKS
Kiln,MS
Summary
Detail-driven, growing professional experience, motivated attitude, skills time management, organization, computer proficiency, communication, teamwork and professionalism
Overview
10
10
years of professional experience
Work History
Administrative Assistant
IPL Industries
Pass Christian, MS
04.2022 - 02.2023
- Managing timesheet for employee
- Managing overtime schedule
- Maintaining information on each employee
- Managing over-time bonus and incentive pay
- Advising employee's on current administrative processes
Customer Service Representative
Select Administrative Services
Gulfport, MS
09.2020 - 03.2022
- Answering incoming phone calls
- Assist member on health benefits, co-pays, deductible and out of pocket expenses
- Assist members, providers and facilities of claims
- Managed all FSA accounts
- Maintains all information as confidential and privileged
- Resolving patient complaints whenever possible
- Utilizing one or more established automated systems to ever, correct and retrieve factual information
- Searched records, files, or electronic data banks to location information needed
Business Office Representative
Coast Cardiovascular Associates
Gulfport, MS
08.2013 - 08.2020
- Scheduling, canceling, re-scheduling patient appointments
- Collecting and posting co-pays
- Managed and balanced cash drawer and daily cash report
- Scanning patient documents
- Obtained patient messages and refill request
- Verified and updated demographics and insurance information
- Maintains all information as confidential and privileged
- Resolving patient complaints whenever possible
- Searched records, files, or electronic data banks to location information needed
- Answering phones, relaying messages to appropriate staff inside or outside of the office
- Reviews documentation to obtain additional information and determines eligibility for treatment
- Assists medical staff in locating and gathering needed medical records and documentation
Education
High School Diploma -
Hancock High School
Kiln, MS2009
Skills
- Employee Timesheet Processing
- Customer Service
- Insurance Eligibility Verifications
- Phone professionalism
- Time management
- Proficient in Microsoft Office and Word
Timeline
Administrative Assistant
IPL Industries
04.2022 - 02.2023
Customer Service Representative
Select Administrative Services
09.2020 - 03.2022
Business Office Representative
Coast Cardiovascular Associates
08.2013 - 08.2020
High School Diploma -
Hancock High School