I am currently a Freelance Graphic designer. I am a person who is highly energetic, task and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional service. I am also a reliable and punctual person who possesses an excellent work ethic. I am a self-directed and self-motivated team player who also works well independently. I am a driven and focused professional seeking a change of position that allows me to put forth my leadership skills. Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering 5 years of expertise overseeing individual projects and brand development. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.
Hi, I’m
Victoria Bernal
Fargo,ND
Summary
Overview
15
years of professional experience
Work History
Self-employeed
Freelance Graphic Designer
08.2018 - Current
Job overview
- Met with customers to present mockups and collect information for adjustments.
- Created broad range of work using various design techniques.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Created digital image files for use in digital and traditional printing methods.
- Contributed design ideas in early planning stages with customers and project managers.
- Completed final touches for projects such as images sizes and font selection.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
CHI-Friendship
Residential Manager
12.2017 - 01.2020
Job overview
- Or other managers were not available
- Answered telephone calls and responded to inquiries
- Checking equipment to ensure proper functioning
- Trained new employees
- Fulfilled all mandatory trainings as requested by employer
- First Aid/ CPR certified
- Providing support to people by assisting in the development and implementation of all support plans, including spiritual life supports, assisting people in achieving their personal goals and desires, providing interaction and choices for activities that support a meaningful day, and supporting people to be independent in activities of daily living; Assists with information gathering for Personal Outcome Measures, and other assessments; Assists people with maintaining a clean, safe, and orderly home by following safety and infection control procedures; educates people about maintaining homes; Maintains and expands skills and knowledge relevant to providing high quality support and services
- Obtains and maintains all required certifications and trainings and applies the information to support people served; Maintains open communication and cooperative work effort with Lead DSP and other staff to assure quality and continuity of support to people served;Reports and/or documents routine and unusual events including completing daily logs, accident reports, outcome data sheets, etc
- In a concise, understandable, and legible manner;
- Assists people with fiscal management while safeguarding their funds
- This may include completing ledgers, reconciling accounts and assisting people with spending choices; Ensures that people exercise their rights and that rights are not restricted without due process, ensures people are treated with dignity and respect;
- Performs other duties as assigned.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted with hiring, training and mentoring new staff members.
Northwoods Children’s Services
Youth Counselor
03.2017 - 11.2017
Job overview
- Providing support to people by assisting in the development and implementation of all support plans, including spiritual life supports, assisting people in achieving their personal goals and desires, providing interaction and choices for activities that support a meaningful day, and supporting people to be independent in activities of daily living; Assists with information gathering for Personal Outcome Measures, and other assessments; Assists people with maintaining a clean, safe, and orderly home by following safety and infection control procedures; educates people about maintaining homes; Maintains and expands skills and knowledge relevant to providing high quality support and services
- Obtains and maintains all required certifications and trainings and applies the information to support people served; Maintains open communication and cooperative work effort with Lead DSP and other staff to assure quality and continuity of support to people served;Reports and/or documents routine and unusual events including completing daily logs, accident reports, outcome data sheets, etc
- In a concise, understandable, and legible manner;
- Assists people with fiscal management while safeguarding their funds
- This may include completing ledgers, reconciling accounts and assisting people with spending choices; Ensures that people exercise their rights and that rights are not restricted without due process, ensures people are treated with dignity and respect;
- Performs other duties as assigned.
Home Living
Direct Support Professional
02.2015 - 06.2017
Job overview
- Please refer to duties included as mentioned above- Related to Job Duties for Northwoods Children’s Services.
Kwik Trip
Customer Service Assistant
06.2014 - 05.2015
Job overview
- Please refer to duties included as mentioned below- Related to Job Duties for Pilot Flying J.
Pilot Flying J
Cashier/Customer Service Assistant
10.2012 - 04.2014
Job overview
- Accepted payment from customers and made change as necessary, assisted co-workers, Answered customers’ questions and addressed problems and complaints in person and via phone, Opened and closed the store, which included counting cash drawers and making bank deposits
- Maintained visually appealing and effective displays for the entire store, Educated customers on product and service offerings, Offered exceptional customer service to differentiate and promote the company brand, Built customer confidence by actively listening to their concerns and giving appropriate feedback, Balanced the needs of multiple customers simultaneously in a fast-paced retail environment, Informed customers about all product lines and services offered by the company, Processed shipments and maintained organized stock shelves, Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers, Processed all sales transactions accurately and in a timely fashion, Marked clearance products with updated price tags.
Cenex of Hallock
Cashier/ Deli worker
06.2010 - 03.2012
Job overview
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices, Placed special orders and called other stores to find desired items, Prepared food orders efficiently as desired by customers.
Caribou Grill
Waitress/Hostess
06.2008 - 09.2008
Job overview
- Accepted payment from customers and made change as necessary, Apportioned and served food to facility residents, employees, or patrons, Assisted co-workers, Assisted diners with seating as needed, Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages, Cleaned and maintained the beverage area, display cases, equipment, and order transaction area, Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash, Cleaned bars, work areas, and tables, Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers, Greeted guests and sat them at tables or in waiting area
- Informed patrons of establishment specialties and features, Inspected dining and serving areas to ensure cleanliness and proper setup, Placed food servings on plates and trays according to orders or instructions, Took orders from patrons for food or beverages, Used all food handling standards, Washed, peeled, cut, and seeded fruits and vegetables, Removed trays and stacked dishes for return to kitchen.
Education
Kittson Central High SchoolHallock, MN
from General Education
University Overview
University of Minnesota DuluthDuluth, MN
Bachelor Of Arts from Graphic Design
05.2017
University Overview
- 3.5 GPA
- Kappa Beta Gamma Member- Social, PR, and Philanthropy chair
Northland Community And Technical CollegeThief River Falls, MN
Composition courses, Completed introductory Psychology courses, Completed from Liberal Arts
05.2014
University Overview
- 3.8 GPA
Skills
- Organized
- Time management
- Excellent multi-tasker
- Strong communication skills
- Flexible schedule
- Detail-oriented
- Digital Design
- Social Media Platforms
- Project Goals and Milestones
- Logo Design
- Adaptability and Flexibility
- Animated Graphics Production
- Branding
- Mockups and Prototypes
- Account Management
- Social Media Content Creation
- Image Editing
- Word Processing
- Manage Programs
Accomplishments
Accomplishments
- Routinely helped as many as 2500 customers each day in a high-volume retail outlet.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Freelance Graphic Designer
Self-employeed
08.2018 - Current
Residential Manager
CHI-Friendship
12.2017 - 01.2020
Youth Counselor
Northwoods Children’s Services
03.2017 - 11.2017
Direct Support Professional
Home Living
02.2015 - 06.2017
Customer Service Assistant
Kwik Trip
06.2014 - 05.2015
Cashier/Customer Service Assistant
Pilot Flying J
10.2012 - 04.2014
Cashier/ Deli worker
Cenex of Hallock
06.2010 - 03.2012
Waitress/Hostess
Caribou Grill
06.2008 - 09.2008
Kittson Central High School
from General Education
University of Minnesota Duluth
Bachelor Of Arts from Graphic Design
Northland Community And Technical College
Composition courses, Completed introductory Psychology courses, Completed from Liberal Arts
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