Tori Billy
Denton,TX
Summary
People-oriented leader focused and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Assistant Supervisor
Sonic
03.2017 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Handled financial responsibilities including cash management, daily sales reconciliation, and expense tracking.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Car Hop
Sonic
03.2017 - 08.2019
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Education
GED -
Denton High School
Denton, TX06.2016
Skills
- Equipment Troubleshooting and Maintenance
- Restaurant Operation
- Employee Training and Supervision
- Dependable and Cooperative
- Promptness and Punctuality
- Organization and Time Management
- Customer Interaction
- Good Communication
- Brand Alignment
- Adaptability and Dependability
- Customer Needs Assessments
- Customer Complaint Resolution
Timeline
Assistant Supervisor
Sonic
03.2017 - 08.2023
Car Hop
Sonic
03.2017 - 08.2019
GED -
Denton High School
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