TORI BOLDS
TACOMA
Summary
Dedicated service professional with a proven track record in enhancing team performance and resolving customer issues promptly. Strong problem-solving and communication skills drive high satisfaction and loyalty. Known for excellent time management and attention to detail, contributing to successful problem resolution and improved operational processes. Excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Echo Glen Children's Center
DCYF
Snoqualmie, WA
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Culinary skills
- Training Youth
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Lead
Harnish Auto Family
Puyallup, WA
07.2022 - 10.2024
- Oversaw daily customer service operations, ensuring quality support and adherence to company policies.
- Led team training sessions, enhancing staff knowledge on product features and customer engagement techniques.
- Developed and implemented process improvements, increasing efficiency in handling customer inquiries and complaints.
- Mentored junior staff, fostering professional growth and improving overall team performance in customer interactions.
- Analyzed customer feedback to identify trends, informing enhancements to service delivery strategies.
- Resolved escalated customer issues promptly, maintaining high satisfaction levels and loyalty among clients.
- Utilized CRM systems effectively to track interactions and streamline follow-up processes for ongoing support efforts.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Manager
Starbucks, Kroger Foods
Mercer Island, WA
04.2017 - 09.2019
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed scheduling strategies to enhance team efficiency during peak hours.
- Collaborated with management to create promotional campaigns that increased store engagement.
- Analyzed sales data to identify trends and recommend adjustments for improved performance.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cashier
Auntie Anne's Pretzels
Federal Way, WA
05.2017 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels and restocked merchandise to maintain product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Facilitated positive experience, greeted customers warmly upon entry.
Education
High School Diploma -
Foster High School
Seattle, WA. Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Echo Glen Children's Center
DCYF
10.2024 - Current
Customer Service Lead
Harnish Auto Family
07.2022 - 10.2024
Cashier
Auntie Anne's Pretzels
05.2017 - 10.2018
Assistant Manager
Starbucks, Kroger Foods
04.2017 - 09.2019
High School Diploma -
Foster High School