Tori Fisher
Hermitage
Summary
A competent worker looking to expand my knowledge and expertise within accounting.
Diligent Senior Accountant with solid background in financial analysis and reporting. Successfully managed complex accounting tasks and ensured compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Senior Accountant- Cash and Banking
Aramark
08.2022 - Current
- Resolved escalated client questions regarding accounts and any discrepancies
- Lead department meetings covering various topics
- Worked within Oracle/Oracle Discoverer and Blackline on a daily basis
- Lead a team of accounting assistants whilst maintaining current roles work load
- Balanced accounts monthly before deadline requirements
- Monitored all cash and credit cards transactions on a daily basis as well as every team member’s portfolio from an overhead perspective
- Found banking errors and worked with various locations to correct their processes
- Investigated transactions that showed any trends of suspicious activity to prevent and bring up any concerns of fraud to the party of concern
- Provided in depth back up for any reconciliation related questions as related to the General Ledger
- Worked closely with locations to manage financials
- Met deadlines in a timely manner while taking on extra accounts to help with team being short staffed
- Trained accounting assistants with further learning and development
- Requested proper documentation from locations in order to effectively research and resolve outstanding items
Mortgage Banker
Rocket Mortgage
09.2021 - 07.2022
- Loan Evaluation
- Credit Worthiness
- Selecting best product to meet and exceed client’s financial goals
- Decisioned at least 200 loan applicants per month
- Insured guidelines, investor requirements, and/or government regulations were followed
- Required to take and pass the federal license exam enforced by the NMLS as well as complete continuing education
- Working with closely with realtors and escrow agents to ensure the best client experience
- Adherence to highest department sales and service standards
- Operating from Initial contact through application and closing
Marketing and Inventory Manager
Swanky Plum Boutique LLC.
10.2020 - 09.2021
- Produce daily marketing posts for social media platforms to gain followers and increase profit
- Worked with vendors dealers and reps to ensure relevancy and brand consistency
- Designed and carried out seasonal promotions and sales
- Created and distributed business cards and flyers to boost knowledge of the company and increase profit
- In charge of overseeing weekly profits of 2 pop up shops versus inventory sold
- Made weekly deposits into company business account
- Input and published to website all new incoming inventory
- Managed company website including updates, new arrivals and website design
- Fulfilling, packaging and shipping consumers online orders in a timely manner
- Maintained weekly inventory for 3 store locations simultaneously
- Trained new hires to use company software
Server and Trainer
Trevioli Italian Kitchen @ The Rapids
10.2019 - 09.2020
- Upselling to customers to increase their experience and promote higher check balances
- Trained new hires to perform tasks correctly up to company standards
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Keep kitchen staff informed by noting timing of meal progression
- Properly open and pour wine at the tableside
- Obtain revenues by totaling charges; issuing bill; accepting payment;
- Contribute to team effort by accomplishing related results as needed
- Assist with special events
Customer Solutions Specialist II
Aflac
05.2017 - 10.2019
- Completed 5 months of Customer Service training and various E-learning courses
- Learned an overview of all line’s of business that Aflac currently offers
- Learned multiple skill sets such as Claims, Policyholder services, & technical support
- Work with policyholders and agents on a daily basis to answer any claims, policy service or technical questions whilst providing excellent customer service
Bartender and Server
MaBella Italian Steakhouse
01.2015 - 05.2017
- Provided bar patrons with superior service and an enjoyable, memorable experience
- Demonstrated effectiveness within an upscale setting
- Created new cocktails nightly using current inventory
- Responsible for stocking and maintaining inventory
- Built great rapport with clientele and gained several repeat customers
- Worked every night with other servers under a “split serve” setting as a team
- Memorized various recipes and wine pairings
- Worked for long periods of time up and down a flight of stairs maintaining quality service throughout
- Volunteered time for special events and sudden occurrences
- Trained staff members
Education
Health Science Degree -
Columbus Technical College
Columbus, GA06.2019
High School Diploma - undefined
Shaw High School
Columbus, GA05.2011
Skills
- Has helped companies grow from launch date forward in both a corporate and local business setting
- Sox Compliance
- General ledger accounting
- Financial reporting
- Audit support
- Financial statement review
- Bank reconciliation
- Generally accepted accounting principles
- Variance analysis
- Audit preparation
- Internal controls
- Cash flow management
- Expertise in Oracle Blackline and ReconNet
- Account updates
- Recordkeeping
- Team Training
- Policy enforcement
- Staff oversight
- Year-end and month-end closing
QUALIFICATIONS
- Key Skills and Strengths:
- Over 10 years of customer service experience
- Currently in a leadership role
- Portfolio Management
- Familiar with the role I am applying for as I currently hold this title
- Former federally licensed Mortgage Loan Originator
- Worked with client’s all over the US and maintained licenses in 14 states
- Managed Loan Portfolios
- Client Retention
- Evaluating financial statements
- Achieving company financial goals
- Proven ability to build and manage a consumer base throughout the entirety of the client’s contract
- Understands how to relay complex financial situations and guidelines to clients
- Highly skilled in delivering outstanding service
- Self-taught marketing skill set
- Proven ability to multitask and resolve complaints
- Excellence in Financial Services:
- Awarded for being above pace
- Underwent multiple hospitality workshops
- Promoted within one year at current company to a leadership position
- Was awarded employee of the month due to outstanding work ethic and ability to work efficiently in a team setting
- Showed leadership and given a training title due to quality service
Timeline
Senior Accountant- Cash and Banking
Aramark
08.2022 - Current
Mortgage Banker
Rocket Mortgage
09.2021 - 07.2022
Marketing and Inventory Manager
Swanky Plum Boutique LLC.
10.2020 - 09.2021
Server and Trainer
Trevioli Italian Kitchen @ The Rapids
10.2019 - 09.2020
Customer Solutions Specialist II
Aflac
05.2017 - 10.2019
Bartender and Server
MaBella Italian Steakhouse
01.2015 - 05.2017
High School Diploma - undefined
Shaw High School
Health Science Degree -
Columbus Technical College
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