Tori Bullock
Wasilla
Summary
Professional with extensive experience in customer service and sales techniques at Denali Refuse. Proven track record in billing processes and payment processing, effectively managing accounts and reducing late payments. Skilled in training staff and enhancing operational efficiency, ensuring high levels of customer satisfaction and streamlined operations. I love to help solve peoples problems.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Denali Refuse
04.2021 - Current
- Commercial and residential billing, including late, donation, and final billing.
- File the business sales tax for all boroughs, and maintain the business licenses.
- Track and organize late payments. Send out letters and emails warning that accounts are past due, and shut down accounts that have not paid. Prepare the now closed accounts to send to collections.
- Refund accounts after they have been closed down, or if someone has paid in error and needs their credit cards refunded, I am the one who does that.
- I do the mass texting, such as: autopay did not go through, late fees are coming up, NTC letters will be going out, bins are about to be removed for non-payment, and routes will be late due to weather.
- Post driver routes daily.
- Close the daily cash batches and reconcile the credit card charges.
- Process EFT payments and refunds.
- When I have downtime, I review existing accounts to ensure there are no issues, such as incorrect taxes or incorrect addresses. If there are old refunds hanging out, or balances due, I will investigate and take care of them.
- Track sales tax over $500 in customer accounts, so I can pay taxes.
- In accounting, I do apply and unapply.
- I run all the auto pays monthly, RCC/EFT.
- I am the first one in, so I check the drivers' routes for any errors.
- Sequence routes, reincrimate routes, and create new routes.
- Review trash overage charges.
- Clean the office.
- Respond to customers' emails.
- Trained new staff on customer service protocols and sales techniques.
Office Manager
Craig Taylor Equipment
07.2018 - 04.2021
- Managed daily office operations, ensuring efficiency and compliance with company policies.
- Developed and maintained filing systems, ensuring accurate document management and retrieval processes.
- Oversaw inventory management, tracking supplies to reduce costs and prevent shortages effectively.
- Facilitated communication between departments, promoting teamwork and addressing operational challenges proactively.
- I was the main service writer. I wrote up work orders for Bobcat, John Deere, Honda, and STIHL, mostly.
- I was parts receivable.
- I would help coordinate with the other three branches when their office managers were out, and help the junior staff run those branches.
- Twice a year, we would conduct an entire parts count to maintain accuracy.
- Mail runs.
- I did weekly billing for the long-term rentals.
- I did the rental contracts and sold mid-sized machinery. I earned a commission for every machine I sold.
- I had to keep up with John Deere training and take courses to be able to sell machines.
- I looked up and sold parts.
Education
High School Diploma -
Burchell High School
Wasilla, AKSkills
- Customer service
- Sales techniques
- Billing processes
- Payment processing
Timeline
CSR, Sales
Denali Refuse
04.2021 - Current
Office Manager
Craig Taylor Equipment
07.2018 - 04.2021
High School Diploma -
Burchell High School