Tori Byerley
Summary
Developed skills in remote customer service environment, excelling in client relationship management and digital communication. Demonstrated ability to adapt and thrive in changing circumstances, ensuring client satisfaction and retention. Seeking to transition into new field where these transferrable skills can contribute to team success and client engagement as well as apply my new skills.
Experienced with remote customer service and administrative tasks, ensuring smooth operations. Utilizes strong organizational and time management skills to handle inquiries efficiently. Track record of exceptional communication and problem-solving abilities to enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Remote Customer Service
PetSmart
06.2023 - 12.2023
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced customer satisfaction by providing knowledgeable and efficient mobile service solutions.
- Assisted Clients with online ordering
- Handled remote finances
- Developed strong relationships with customers through active listening, empathy, and personalized service recommendations.
- Delivered exceptional customer service by addressing client concerns professionally and promptly.
- Developed loyal customer base by delivering exceptional service and maintaining professionalism throughout the sales process.
- Utilized advanced knowledge of company products and services to provide accurate information and support to customers.
BDC Service Manager
Johnson City Honda
01.2018 - 06.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Negotiated with vendors to secure best prices for parts and supplies.
Style Consultant
Forever 21
01.2017 - 01.2018
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
Customer Experience Sales Floor Associate
Sephora
01.2016 - 01.2017
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
- Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
Education
Bachelor in Human Services - Family Studies
East Tennessee State University
Johnson City, TN12-2024
Skills
- Customer relationship development
- Video remote services
- Payment processing
- Remote office availability
- Troubleshoot service issues
- Customer behavior understanding
- Customer Service Recovery
- Customer relations skills
- Remote handling operations
- Verbal/written communication
- Customer service analysis
- Cash handling accuracy
- Client services oversight
- Sales expertise
- Product sales
- Payroll customer service
- Goal oriented
- Team leadership
Internships
For the completion of my Human Services degree I had to complete 324 service hours at a location(s) of my choice. My first internship was located at Salvation Army. During this time I assisted in preparing the sales floor, helping customers as well as helping administration complete daily tasks.
My next placement was with the Washington Isaiah 117 home. As the intern I was in charge of making sure the house was prepared for new child placement as well as help train new interns and volunteers on how to handle different situations that working with children who enter the foster care system.
My last and most recent internship was with the Kingsport YMCA. During this position I assisted the VP of Childcare Services, The youth and teen programs coordinator, Sr. Director: School Aged Child Care, Lead Site Coordinator: Afterschool Program, Feeding Program: Manager, Director of School Age Childcare- Sullivan County, Sr. Director: Camp. These tasks included but were not limited to: Entering data, creating lesson plans for afterschool, preparing interview paperwork and childcare.Languages
English
Native or Bilingual
Timeline
Remote Customer Service
PetSmart
06.2023 - 12.2023
BDC Service Manager
Johnson City Honda
01.2018 - 06.2021
Style Consultant
Forever 21
01.2017 - 01.2018
Customer Experience Sales Floor Associate
Sephora
01.2016 - 01.2017
Bachelor in Human Services - Family Studies
East Tennessee State University
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