Tori Carter
HIRAM,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operation & Administrative Manager
Allstar Lighting & Electrical Services
Hiram, GA , GA
2021.03 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Maintained and organized employee files to ensure accessibility and compliance.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed data effectively using spreadsheets for streamlined operations.
- Handled accounts payable (AP) and accounts receivable (AR) processes with precision and accuracy.
Listing Coordinator
Country City Realty Team
Cartersville, GA
2019.01 - Current
- Crafted and implemented new software solutions to streamline business operations, meticulously overseeing the entire listing lifecycle from contract initiation to closure.
- Proficient in creating and managing expense spreadsheets.
- Maintain client relations with exceptional efficiency and attention to detail.
- Developed marketing strategies to promote properties for sale or rent.
VP of Operations
Strawberry Laser of Georgia, LLC
Atlanta, GA
2016.01 - 2017.01
- Distinguished as the Master Trainer, conducting over 2 training sessions weekly for physicians and clinical staff.
- Spearheaded the establishment and implementation of a comprehensive company hierarchy, standard operating procedures (SOP), and organizational frameworks, fostering operational cohesion.
- Pioneered the Revenue Share Program, culminating in a substantial revenue increment of up to $1,000 per day per location.
- Exercised proficiency as the CRM Administrator and Sales Support Manager, achieving a remarkable conversion rate of 1:5 leads to sales, eclipsing the company's average ratio of 1:26.
- Elevated customer satisfaction indices through dedicated focus as a Customer Satisfaction Specialist, ensuring a superlative client experience.
- Identified training needs within departments and developed programs accordingly.
Human Resources Manager
ProActive Management Consulting, LLC
Atlanta, GA
2014.02 - 2016.01
- Promoted to HR Manager within 2 years, demonstrating exceptional leadership, dedication, and proficiency in human resources management.
- Collaborated with the Vice President of Operations to increase profitability by 18% through effective monitoring and tracking of new hire production.
- Achieved an 8% reduction in turnover within six months.
- Boosted retention rates from 28% to over 40% for new hires.
- Managed the entire onboarding process, including training for over 20 new hires each month, maintaining a retention rate of over 30% post 90-day review.
- Served as the Compliance Officer, ensuring adherence to DBHDD and DHS standards.
- Managed staffing for multiple locations, handling over 150 contractors annually.
- Conducted annual reviews for up to 15 contractors per month.
Family Advocate
ProActive Management Consulting, LLC
Atlanta , GA
2013.12 - 2015.01
- Conducted community outreach to connect families with essential resources and support services
- Facilitated skill-building programs for both children and adults to enhance their personal and professional development
- Created and developed curriculum tailored to the needs of diverse family units, promoting educational growth and well-being.
Education
Master of Arts in Psychology -
University of West Georgia
12.2013
Bachelor of Arts in Psychology -
University of West Georgia
12.2011
Skills
- Communication
- Critical Thinking
- Time Management
- Empathy & Compassion
- Patient Education
- Adaptability
Certification
- CPR
Timeline
Operation & Administrative Manager
Allstar Lighting & Electrical Services
2021.03 - Current
Listing Coordinator
Country City Realty Team
2019.01 - Current
VP of Operations
Strawberry Laser of Georgia, LLC
2016.01 - 2017.01
Human Resources Manager
ProActive Management Consulting, LLC
2014.02 - 2016.01
Family Advocate
ProActive Management Consulting, LLC
2013.12 - 2015.01
Master of Arts in Psychology -
University of West Georgia
Bachelor of Arts in Psychology -
University of West Georgia
- CPR
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