TORI CHRYSLER
Waco
Summary
Dedicated, Knowledgeable, and Dependable Crew Leader with proven skills in training, team management, and customer service. Committed to enhancing workflow efficiency and team performance through effective communication and task delegation.
Overview
4
4
years of professional experience
Work History
Crew Leader
Magnolia Press
Waco
05.2022 - Current
- Trained new crew members on procedures and customer service techniques to improve performance.
- Managed inventory levels and organized stock to enhance workflow efficiency.
- Collaborated with management to elevate customer experience and service quality.
- Monitored equipment functionality, reporting maintenance needs promptly for timely repairs.
- Facilitated communication between crew members to improve teamwork and efficiency.
- Implemented best practices for food preparation and cleanliness standards.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Established and maintained professional working relationships with employees.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Performed general maintenance on tools and equipment used by the crew.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
Barista
Magnolia Press
Waco
12.2021 - 06.2022
- Prepared high-quality espresso beverages using specialized coffee equipment.
- Maintained a clean and organized workspace to ensure efficient service.
- Provided excellent customer service by engaging with patrons and taking orders.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Managed inventory of coffee beans, syrups, and supplies for daily operations.
- Collaborated with team members to improve workflow during peak hours.
- Handled cash transactions accurately while maintaining a balanced register.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained calm demeanor during high-volume periods and special events.
Education
Carthage Central High School
Carthage, NY06-2015
Skills
- Training and development
- Inventory management
- Customer service
- Team leadership
- Equipment maintenance
- Workflow optimization
- Relationship management
- Effective communication
- Problem solving
- Attention to detail
- Task delegation
- Time management
- Maintenance and repair
- Quality control
- Work Planning and Prioritization
- Onboarding and training
- Teamwork and collaboration
- Multitasking and organization
Timeline
Crew Leader
Magnolia Press
05.2022 - Current
Barista
Magnolia Press
12.2021 - 06.2022
Carthage Central High School