TORI CHRYSLER
Waco,TX
Summary
Professional leader with strong background in crew supervision and logistics. Demonstrates ability to enhance team performance and ensure project completion. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, fostering productive and cohesive work environment.
Overview
4
4
years of professional experience
Work History
Crew Leader
Magnolia Press
Waco, TX
05.2022 - Current
- Supervised daily crew operations to ensure timely and efficient service delivery.
- Trained new team members on operational procedures and customer service standards.
- Streamlined workflow processes, improving overall team productivity and service quality.
- Monitored inventory levels, coordinating restocking efforts to prevent shortages during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
- Collaborated with management to develop training materials focused on operational excellence and efficiency improvements.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
Barista
Magnolia Press
Waco, TX
12.2021 - 06.2022
- Crafted high-quality espresso beverages with attention to detail and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new team members on beverage preparation and customer service protocols.
- Engaged customers, providing recommendations based on individual tastes and preferences.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Carthage Central High School
Carthage, NY06-2015
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Work Planning and Prioritization
- Safety protocols and procedures
- Proactive problem-solving
- Delegating work
- Team management
- Quality control
- Attention to detail
- Team player
- Punctual and dependable
Timeline
Crew Leader
Magnolia Press
05.2022 - Current
Barista
Magnolia Press
12.2021 - 06.2022
High School Diploma -
Carthage Central High School