Tori Cobb
Jacksonville,FL
Summary
Dedicated cashier with strong data analysis and problem-solving skills. Efficiently managed customer transactions while enhancing satisfaction through empathetic service and effective communication.
Overview
6
6
years of professional experience
Work History
cashier
walmart
Jacksonville, Florida
06.2023 - Current
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service and addressed inquiries promptly.
- Assisted customers with product selection and store navigation.
- Collaborated with team members to ensure smooth service flow.
- Handled returns, exchanges, and refunds according to company policy.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Warehouse Associate
Football Fanatics Warehouse
Jacksonville, Florida
08.2022 - 06.2023
- Operated forklifts to transport materials throughout the warehouse efficiently.
- Organized inventory in designated storage areas for easy access.
- Assisted in training new employees on warehouse procedures and safety protocols.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Organized warehouse space for efficient storage of products.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Investigated any reported problems regarding shipping errors or damages.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Environmental Services Housekeeper
sodexo
Jacksonville, Florida
06.2019 - 05.2022
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated specialized cleaning equipment to ensure thorough facility hygiene.
- Followed safety protocols for handling hazardous materials and chemicals.
- Educated new staff on proper cleaning procedures and safety standards.
- Managed waste disposal according to environmental regulations and best practices.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Assisted in the set-up of conference rooms for meetings or events.
- Followed company uniform, performance and security policies with every job.
- Notified managers of repair needs or additions to building operating systems.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
Some College (No Degree) - Biotechnology
Florida State College
Jacksonville, FLSkills
- Positive and professional
- Data analysis
- Statistical data analysis
- Customer service
- Team collaboration
- Problem resolution
- Lab safety protocols
- Time management capabilities
References
References available upon request.
Timeline
cashier
walmart
06.2023 - Current
Warehouse Associate
Football Fanatics Warehouse
08.2022 - 06.2023
Environmental Services Housekeeper
sodexo
06.2019 - 05.2022
Some College (No Degree) - Biotechnology
Florida State College