Tori Cook
Blanchard,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Using these skills to grow within the company along with assisting others to reach their potential.
Overview
7
7
years of professional experience
Work History
Associate Specialist
Paycom
03.2022 - Current
- Collaborate with other associate specialists and implementation team to troubleshoot issues as they arise and complete projects before their deadlines
- Organize and maintain communication between specialists and associates on tasks
- Use client’s previous provider's payroll information and prepare it to be imported into Paycom
- Facilitate and organize large projects and YTDs
- Audit employee data to ensure consistency and accuracy
- Contacts IRS to verify tax information for clients
Early Stage Adjuster
Tinker Federal Credit Union
04.2020 - 03.2022
- Identified issues, analyzed information and provided solutions to problems.
- Worked in call center environment handling manual dialed outbound calls and received inbound calls
- Collected on delinquent accounts to reduce overdue balances.
- Entered client details and notes into system for interdepartmental access and review.
Center Manager
Advance America
06.2018 - 04.2020
- Supervised daily activities and performance of up to 3 regular employees.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths and needs/availably.
- Established plans and payoffs for customers' loans
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
Team Member
Popeyes
01.2017 - 06.2018
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Del City High School
Del City, OK05.2018
Skills
- Problem-solving
- Customer Service
- Microsoft Excel
- Communication
Timeline
Associate Specialist
Paycom
03.2022 - Current
Early Stage Adjuster
Tinker Federal Credit Union
04.2020 - 03.2022
Center Manager
Advance America
06.2018 - 04.2020
Team Member
Popeyes
01.2017 - 06.2018
High School Diploma -
Del City High School