TORI COOPER
Nashville,TN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Sonesta Simply Suites
05.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Agent
Sonesta Simply Suites
03.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
Itel BPO Smart Solutions
06.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Cleaning techniques
- Problem-solving skills
- Hospitality services
Timeline
Housekeeping Supervisor
Sonesta Simply Suites
05.2024 - Current
Front Desk Agent
Sonesta Simply Suites
03.2023 - 05.2024
Customer Service Representative
Itel BPO Smart Solutions
06.2019 - 10.2022
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