TORI COOPER

• Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
• Enhanced client well-being by providing personalized support and resources tailored to individual needs.
• Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
• Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
• Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
• Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
• Implemented data-driven interventions for continuous improvement in client outcomes and program effectiveness.

• Directed claims negotiations within an allowable limit and supported successful settlements
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
• Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
• Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
• Prepared and presented complex cases to management, in-house legal team and Claims Committee.
• Interviewed relevant parties to determine claim denial or settlement.
• Improved claim resolution times by efficiently managing a caseload of 80-150 bodily injury claims.
• Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
• Examined claims forms and other records to determine insurance coverage.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

Stocked, labeled, and inventoried medication to keep accurate records.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Cultivated warm relationships with regular customers.