TORI CRAFT
Cusseta
Summary
Office Manager with 20 years of experience leading operations in a highly regulated environment, with a proven ability to manage Profit & Loss budgets, supervise teams of 18 or more employees, oversee accounts receivable, and coordinate facilities and vendor operations. I am a trusted leader known for discretion with sensitive financial data, strong people management, and ensuring smooth, compliant office operations—well-aligned with accounting firms and corporate office environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Opelika Dental Associates
Opelika
01.2017 - Current
- Lead daily operations for a professional office supporting multiple providers and a staff of 18 employees
- Manage Profit & Loss budgets, monitor expenses, and maintain financial controls contributing to consistent operational stability
- Oversee accounts receivable and payment processes, improving payment timeliness and reducing outstanding balances
- Recruit, hire, train, and manage staff, supporting strong retention, accountability, and performance standards
- Develop and enforce office policies and procedures that improve workflow efficiency and reduce operational disruptions
- Serve as a trusted point of contact for confidential financial, payroll, and personnel matters
- Coordinate internal communication, leadership meetings, and team collaboration using Microsoft Teams
Office Manager
Opelika Dental Arts
Opelika
01.2003 - 01.2017
- Led operational planning and execution for a newly established office building
- Managed vendor relationships, maintenance schedules, utilities, rent, and operational expenses
- Acted as liaison between ownership, staff, and external vendors to ensure uninterrupted business operations
- Operated in environments requiring strict compliance, accuracy, and confidentiality
- Balanced operational efficiency with high client service expectations
- Partnered closely with leadership on staffing, scheduling, and business decisions
- Maintained controls over billing, financial reporting, and sensitive records
Education
Degree in Dental Hygiene -
University of Alabama At Birmingham (UAB)
01.2010
Skills
- Performance & Operations Management
- Profit & Loss (P&L) Budget Oversight
- Staff Leadership & Workforce Management
- Hiring
- Employee Training
- Accounts Receivable & Payment Oversight
- Vendor & Contract Management
- Payroll and budgeting
- Policy & Process Improvement
- Confidential Financial & Personnel Records
- Microsoft Office
Certification
CPR Certified
Timeline
Office Manager
Opelika Dental Associates
01.2017 - Current
Office Manager
Opelika Dental Arts
01.2003 - 01.2017
Degree in Dental Hygiene -
University of Alabama At Birmingham (UAB)