Summary
Overview
Work History
Education
Skills
Timeline
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Tori Danley

Tori Danley

Galena

Summary

Dedicated member of the D&I team actively contributes to impactful projects and initiatives through active involvement in employee resource groups. Demonstrated leadership as the Culture Engagement Chairperson for two years, fostering inclusivity and collaboration within the organization. Prioritizes engagement, empathy, and understanding when selecting companies to work with, ensuring alignment with personal values. Committed to maintaining a professional approach rooted in strong values, aiming to make a meaningful difference in any workplace setting.

Professional with strong foundation in supported living environments. Known for effective communication, empathy, and problem-solving skills. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proven ability to provide reliable support and foster positive living experience for individuals.

Overview

18
18
years of professional experience

Work History

Supported Living Staff Member

Chances of Hope ISL
11.2024 - Current
  • Provided crisis intervention when necessary to maintain resident safety while effectively managing challenging behavioral situations.
  • Collaborated effectively with supervisors on providing feedback about client''s progress which further informed new strategies for their care plan.
  • Assisted residents in achieving personal goals by providing consistent encouragement and guidance throughout the process.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed residents'' physical, emotional, and social wellbeing.
  • Developed strong relationships with each resident based on trust, empathy, respect, leading to increased engagement in daily activities.
  • Increased independence for individuals with disabilities by teaching essential life skills and promoting selfadvocacy.
  • Supported clients during community outings, fostering social integration and positive experiences outside the home setting.
  • Upheld strict confidentiality guidelines in relation to resident records, personal information and incident reporting.
  • Maintained a safe and comfortable living environment for residents by conducting regular safety checks and promptly addressing any concerns.
  • Ensured accurate documentation of residents'' progress, medical appointments, medications administered, and incident reports for regulatory compliance purposes.
  • Improved resident satisfaction through effective communication, active listening, and timely responsiveness to their needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.

Quality Manager

Teleperformance
03.2014 - 09.2024
  • COPC 6 Sigma Lean Yellow Belt Certified
  • Microsoft
  • Team Lead/Subject Matter Expert
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Diversity & Inclusion (TP Pride ERG) - Culture and Engagement chair person
  • Employee engagement manager for US/Near shore admin teams including Training, Quality, & L&D teams.
  • Coordinated events virtually and in person to increase engagement and build strong relationships.

Process 3 Associate Nanostim Lead

Eagle Picher
07.2013 - 05.2014
  • Team Lead Duties
  • Activation, Ball sealing, cell cleaning
  • Welding: negative pin, pellet to header, header to can, & fill port
  • Cell assembly from store front to completed cells
  • General degreasing and parts cleaning, Work in dry room conditions
  • Efficient in Plex work orders, stores requests, inventory tracking, as well as working live in Plex
  • Execution of Engineering Directives for varied levels of cell assembly for experiments with cells

Crimp Assembler

Duccomon
04.2011 - 07.2013
  • IPC Certifications in Modules 1-7
  • JSTND Certification - Solder (and related areas)

Sub Cook

USD 499
09.2010 - 04.2011
  • Head Cook Jackie Ferguson
  • Time management
  • Organization
  • Multi-tasking

High Density Solderer

Midcon Cables
08.2007 - 07.2009
  • Time management
  • Multitasking
  • Continuously aware of the ideal that constant improvement is the only way to succeed in a technological field
  • Continuous Improvement Process (CIP) training
  • Basic Six Sigma Training
  • ICP certified in cup solder, along with several other related fields

Education

Work-Keys Career Readiness Certificate - Silver

State of Oklahoma

IPC/WHMA-A-620A CERTIFIED IPC SPECIALIST - J-STD 1E MODULE 1&2

CNA, Social Service Designee, Activities Director

LCC

6 Sigma Lean Yellow Belt Certified -

COPC

Food Handler Certificate -

State of Kansas
04.2011

High School graduate -

Republic High School
01.1994

Skills

  • Microsoft Office O365
  • Teams
  • Citrix
  • Excel knowledge; building reports, pivots, run charts, scatter plots, Pareto Charts, and Histograms
  • Data analysis; can analyze run charts, scatter plot (correlations), VSF (Variation), Pareto Charts,
  • Lean Six Sigma
  • Patient care
  • Safety awareness
  • Behavioral support
  • Professional boundaries
  • Personal hygiene assistance
  • Housekeeping
  • Social skills development
  • Transportation assistance
  • Meal preparation
  • Client advocacy
  • Mental health support
  • De-escalation techniques
  • Community integration
  • Behavior modification techniques
  • Nutrition planning
  • Nonviolent crisis intervention
  • Reliability
  • Vital signs monitoring
  • Critical thinking
  • Clear communication
  • Attentive to people
  • CPR certification
  • Active listening
  • Adaptability and flexibility

Timeline

Supported Living Staff Member

Chances of Hope ISL
11.2024 - Current

Quality Manager

Teleperformance
03.2014 - 09.2024

Process 3 Associate Nanostim Lead

Eagle Picher
07.2013 - 05.2014

Crimp Assembler

Duccomon
04.2011 - 07.2013

Sub Cook

USD 499
09.2010 - 04.2011

High Density Solderer

Midcon Cables
08.2007 - 07.2009

IPC/WHMA-A-620A CERTIFIED IPC SPECIALIST - J-STD 1E MODULE 1&2

CNA, Social Service Designee, Activities Director

LCC

6 Sigma Lean Yellow Belt Certified -

COPC

Food Handler Certificate -

State of Kansas

High School graduate -

Republic High School

Work-Keys Career Readiness Certificate - Silver

State of Oklahoma

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Tori Danley