Tori David
Bakersfield,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager/ Recovery/ Cashier
Dollar Tree
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
cashier
Pizza hut
05.2020 - 08.2020
- Took phone orders placed with accuracy
- Handled money and drop deposits draw shifts
- Up sell know all the specials and how to make customers feel they are getting a deal
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Assistant Manager
Quench Water
03.2018 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
North High School
Bakersfield, CA2005
Skills
- Experienced in handling money and drop deposits
- Customer Service Experience/ sales
- 8 years total combined restaurant experience
- Experience working in a fast pace environments
- Staff Management
- Customer Relationship Management
- Time Management
- Customer Relations
- Staff Training
- Staff Supervision
- Closing Oversight
- Money Handling
- Directing Team Members
- Shrinkage Prevention
- Training
- Transaction Monitoring
- Vendor Performance Monitoring
- Team Motivation
- Product and Service Knowledge
- Operational Efficiency and Safety
- Retail Operations Management
- Maximizing Profitability
- Cash Deposits and Receipts
- Overseeing Employees
Timeline
Assistant Manager/ Recovery/ Cashier
Dollar Tree
07.2020 - Current
cashier
Pizza hut
05.2020 - 08.2020
Assistant Manager
Quench Water
03.2018 - 05.2020
High School Diploma -
North High School
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