Manage and investigate inquires received through the hospitals patient advocate line, conduct thorough and formal investigations into complaints, grievances and patient safety concerns
Actively participated in industry forums related to Risk Management topics.
Maintained up-to-date records of all risk assessments conducted by the organization.
Prepared reports outlining risk analysis results and recommendations.
Created risk assessment tools to identify, analyze and evaluate potential risks.
Participated in regular meetings with executive leadership teams to provide updates on progress against established goals.
Coordinated the implementation of corrective action plans based on audit findings.
Identified new sources of potential risk exposures within the organization.
Collaborated with senior management to develop strategies to mitigate identified risks.
Registered Nurse
HCA Florida St. Lucie Hospital
Port Saint Lucie, FL
06.2018 - Current
ICU Relief Charge Nurse: Coordinate and manage staff resources to meet unit and patient needs, prioritize and direct admissions, transfers and discharges in the unit, provide nursing leadership to staff and in the application of nursing care, initiate interdisciplinary projects to improve patient care, observe and assess the quality of patient care by participating in interdisciplinary round and chart auditing.
ICU Staff Nurse: Assess patient condition, administer treatment, titrate medications, provide patient education, managing patients on mechanical ventilation, responding to hospital wide rapid responses and code blue. Created, implemented and evaluated patient care plans with medical team.
ICU Nurse Preceptor: Trained and mentored new RNs and nursing students on best practices, hospital policies and standards of care.
Patient Care Assistant
HCA Florida St. Lucie Hospital
Port Saint Lucie, Florida
01.2016 - 06.2018
Assist patients with activities of daily living, record and report vital signs to nurses, basic patient care and comfort.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Used hospital-approved devices and techniques to transport and lift patients.
Department Lead
Stein Mart
Port Saint Lucie, FL
01.2011 - 12.2015
Department Lead: Customer service, set displays, organize merchandise, assist customers with purchases, annual inventory, register audits.
Cashier: Process cash and charge purchases and returns, online orders and credit card applications.
Bank Teller
PNC Bank
Jensen Beach, FL
08.2014 - 12.2014
Teller: Processed transactions, educated customers on bank products and assist customers over the phone. Welcomed customers and offered pleasant service during entire transaction. Served large number of customers during high volume shifts and remained composed and professional in stressful situations.