Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori De Boer

Sapulpa

Summary

With my experience as a customer service professional, I have a reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

I am always committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

CSR

Gerber Collision and Glass
05.2025 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.

CSR and Veterinary Assistant

Crestwood Crossing Animal Hospital
07.2023 - 09.2024
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered a constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.

CSR

Woodland West Animal Hospital
07.2020 - 07.2023
  • Answered a constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Check in and out patients in a timely and professional manner.

Education

Human And Social Sevices

Morrison High School
Morrison, OK
06-2026

Skills

  • Customer focus
  • Complaint handling
  • Microsoft and Office 360
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Office equipment proficiency
  • Staff training
  • De-escalation techniques
  • Filing

Timeline

CSR

Gerber Collision and Glass
05.2025 - Current

CSR and Veterinary Assistant

Crestwood Crossing Animal Hospital
07.2023 - 09.2024

CSR

Woodland West Animal Hospital
07.2020 - 07.2023

Human And Social Sevices

Morrison High School

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