Tori Drinnin
Austin,TX
Summary
Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Taco Flats
Austin , TX
01.2021 - Current
- As an Operations Manager with Taco Flats, I play a pivotal role in ensuring the seamless functioning of our restaurant operations
- My responsibilities encompass a diverse range of tasks aimed at optimizing efficiency, enhancing customer experiences, and contributing to the overall success of the business.
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Manager
Taco Flats
Austin , TX
01.2019 - 01.2021
- In my role as Assistant Manager, I held a central position in overseeing the day-to-day operations of one to two stores simultaneously
- I was entrusted with a diverse set of responsibilities aimed at ensuring the seamless functioning of each establishment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Analyzed business performance data and forecasted business results for upper management.
Server/Bartender
Taco Crew Management
Austin, TX
01.2018 - 01.2019
- As a Bartender in a fast-casual restaurant setting, my role is integral to delivering a high-energy and efficient service experience, providing patrons with quality beverages and a welcoming atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
Server/Bartender
Taco Flats, Carne Lenta, La Holly Junction Prime
Austin, TX
01.2018 - 01.2019
- As a Fine Dining Server/Bartender, I hold a key role in delivering an exceptional dining experience to patrons, ensuring a high level of service and satisfaction in an upscale dining environment.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server/Bartender
Angelo's Taverna
St. Louis, Missouri
01.2017 - 01.2018
Server
Caleco's Bar & Grill
St. Louis, Missouri
01.2015 - 01.2017
Assistant Manager
Burger King
Pevely, Missouri
01.2013 - 01.2015
Hostess
La Pachanga
Herculaneum, Missouri
01.2012 - 01.2013
Server/Bartender
Applebee's
Collinsville, Illinois
01.2017
Education
Bachelor of Science in Digital Media Innovation and Mass Communications -
Texas State University
01.2021
Skills
- Health Code Compliance
- Talent Development
- Business Management
- Schedule Coordination
- Order Management
- Inventory Management
Certification
TABC / Manager Food Handlers Current
Timeline
Operations Manager
Taco Flats
01.2021 - Current
Assistant Manager
Taco Flats
01.2019 - 01.2021
Server/Bartender
Taco Flats, Carne Lenta, La Holly Junction Prime
01.2018 - 01.2019
Server/Bartender
Taco Crew Management
01.2018 - 01.2019
Server/Bartender
Angelo's Taverna
01.2017 - 01.2018
Server/Bartender
Applebee's
01.2017
Server
Caleco's Bar & Grill
01.2015 - 01.2017
Assistant Manager
Burger King
01.2013 - 01.2015
Hostess
La Pachanga
01.2012 - 01.2013
Bachelor of Science in Digital Media Innovation and Mass Communications -
Texas State University
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