Tori Dufficy

• Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
• Minimized wait times for customers by efficiently processing transactions using point-of-sale systems.
• Improved overall cleanliness, maintaining a safe and sanitary work environment in compliance with health regulations.
• Streamlined deli operations for increased efficiency through proper food preparation and storage techniques.
• Ensured consistent quality of products, adhering to established recipes and presentation standards.
• Reduced food waste by effectively managing inventory levels and rotating stock as necessary.
• Optimized workflow processes through continuous communication with coworkers, leading to reduced downtime during shifts.
• Maintained proper equipment functionality through regular cleaning, maintenance checks, and prompt repairs when needed.
• Achieved high levels of customer satisfaction through attentiveness to special requests or dietary needs.
• Demonstrated adaptability by covering various roles within the deli department as needed.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

-Assisted customers with various needs.

-Stocked shelves efficiently to ensure availability of products.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Streamlined kitchen processes by efficiently managing dishwashing and food preparation tasks.

• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Followed supervisor instructions to complete tasks on time.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.