Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tori Dunphy

Clearwater

Summary

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
09.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Unarmed Security Guard

Gator Guards
01.2018 - Current
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.

Server

Bar Fly Fish Shack Bar & Grill
03.2021 - 10.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

To Go Specialist

Bonefish Grill
08.2020 - 03.2021
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

Hostess

Ozona Blue Grilling Co
04.2020 - 08.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Associate of Arts - Health Sciences

Valencia College
Orlando, FL
04.2020

High School Diploma -

Palm Harbor University High School
Palm Harbor, FL
05.2017

Skills

  • Hospitality Service Expertise
  • Strong Work Ethic
  • High-Volume Work
  • Cleanliness Standards
  • Professionalism
  • Time Management Abilities
  • Effective Communication
  • Cool Under Pressure
  • Adaptability and Flexibility
  • Analytical Skills
  • Task Prioritization
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Problem-Solving Abilities
  • Organizational Skills

Accomplishments

Team captain of high school track and field team. Awarded most valuable player 3 years in a row and completed at a regional level in the years of 2015, 2016, and 2017.

Certification

  • CET - EKG Technician
  • First Aid/CPR Certified

Timeline

Server

Buffalo Wild Wings
09.2022 - Current

Server

Bar Fly Fish Shack Bar & Grill
03.2021 - 10.2021

To Go Specialist

Bonefish Grill
08.2020 - 03.2021

Hostess

Ozona Blue Grilling Co
04.2020 - 08.2020

Unarmed Security Guard

Gator Guards
01.2018 - Current

Associate of Arts - Health Sciences

Valencia College

High School Diploma -

Palm Harbor University High School

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Tori Dunphy