Summary
Overview
Work History
Education
Skills
Technology
Timeline
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Tori Dyson

Lancaster,TX

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at maintaining documentation systems, coordinating appointments, managing calendars and preparing reports. Knowledgeable in coordination principles, business processes and customer service best practices.

Overview

5
5
years of professional experience

Work History

Salon Coordiator/Receptionist

LURE Salon
01.2020 - Current
  • · Greeting customers upon arrival to the salon and ensuing maximum comfort levels if waiting for an appointment.
  • · Answering phones, scheduling appointments, and dealing with subsequent inquiries and bookings.
  • · Monitoring and renewing stock levels to ensure that front of studio (retail area) product displays are properly stocked and look appealing.
  • Consistently keeping reception area clean and tidy and maintained presence at desk area.
  • Developing relationships with guests to meet client needs and encourage repeat service.
  • Learning details of types of treatments and procedures in order to answer questions from spa guests.
  • Communicating with spa team members if clients canceled or changed appointment times.
  • Handling payments and processed credit card transactions.
  • Generating reports to track customer satisfaction and sales.
  • Organizing, maintaining and updating information in computer databases.
  • Established a system for handling incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Team Member

Neiman Marcus Direct
05.2018 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased foot traffic 10% by managing over 50 calls per day.

Education

Texas A&M University - Corpus Christi
Corpus Christi, TX

Skills

  • Greeting and Seating Clients
  • Leadership
  • Detail Oriented
  • Time Management
  • Clear Communicator
  • Team Player
  • Opening and Closing Skills
  • Workflow Processes
  • Administrative Support
  • Appointment Scheduling and Management
  • Reservation Coordination
  • Social Media Platforms
  • Telephone Support
  • Guest Satisfaction and relations
  • Client Service
  • Interpersonal Communication Skills
  • Bank Deposits
  • Guest Relations

Technology

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft Outlook
  • Google Docs
  • Google Sheets
  • Zoom
  • Teams
  • Blackboard
  • WebEx

Timeline

Salon Coordiator/Receptionist

LURE Salon
01.2020 - Current

Team Member

Neiman Marcus Direct
05.2018 - 08.2018

Texas A&M University - Corpus Christi

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Tori Dyson