Tori Eldridge
Pocatello,ID
Summary
Ordinance enforcement supervisor with 15+ years of public safety dispatch and compliance experience. Provide staff supervision, conflict resolution, and ordinance policy enforcement. Maintain accurate records to support city compliance objectives.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Ordinance Enforcement Supervisor
City Of Pocatello
Pocatello, ID
01.2023 - Current
- Supervised enforcement staff and supported daily field operations for municipal code compliance.
- Reviewed complaints and coordinated responses to city ordinance violations, ensuring timely resolution.
- Coordinated ordinance schedules and assigned code enforcement cases.
- Monitored case files and maintained accurate documentation for city records.
- Trained staff on citation procedures, safety practices, and public contact.
- Inspected completed work and verified adherence to city policies.
- Communicated with residents and businesses regarding enforcement issues and corrective actions, fostering community understanding and cooperation.
- Prepared detailed reports for City leadership on enforcement activities and ordinance compliance, highlighting key issues and trends.
- Developed and implemented training programs for enforcement personnel in areas such as safety, customer service, and communications.
- Supervised and coordinated daily activities of enforcement staff to ensure compliance with company policies and procedures.
- Provided guidance and support to enforcement personnel on resolving conflicts between customers or employees.
- Coordinated with patrol on joint investigations when needed.
- Monitored work performance of enforcement staff to ensure quality standards were met.
- Participated in meetings with other supervisors and managers to discuss departmental objectives.
- Established operational guidelines and protocols for enforcing rules and regulations within the organization.
- Reviewed federal and state laws to confirm and enforce company compliance.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
Licensing Officer
City of Pocatello
Pocatello, Idaho
10.2021 - 01.2023
- Reviewing license applications and making determination to approve or deny license applications after a background check is complete on new applicants.
- Administered business licenses and ordinances for alcohol, childcare, solicitors, private investigators, auctioneers, crossing guards, taxi operators, and other licenses per City Business License Codes.
- Conducted inspections of childcare facilities for City Code violations, investigated complaints, and initiated enforcement actions through citation issuance.
- Served as a liaison for the Mayor's Childcare Advisory Board while working as a licensing officer.
- Trained as background investigator for pre-employment, demonstrating knowledge of hiring and background system, Guardian.
Telecommunications Operator
City Of Pocatello
Pocatello, ID
07.2010 - 10.2021
- Answered emergency and non-emergency calls for City of Pocatello dispatch center.
- Dispatching for police, fire, and medical.
- Verified caller details and location information to ensure accurate dispatching.
- Data into NCIC including warrants, protection orders, missing persons, and stolen property.
- Running criminal history on suspects, understanding and knowing prior convictions and charges to provide to the investigating police officer.
- Trained new dispatchers for five years as a field training officer.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
- Monitored multiple communication channels to maintain effective communication during high-volume City of Pocatello operations.
Salon Owner
Self Employed
Chubbuck, ID
01.2007 - 12.2015
- Managed independent salon operations, scheduling, and daily client services.
- Oversaw daily salon activities, resolving customer complaints promptly to uphold service quality.
- Resolved client concerns and supported consistent service quality.
- Consulted clients on haircare, styling, and treatment options.
- Hired, trained, and supervised salon staff and contractors.
- Promoted salon services through targeted local marketing initiatives and client referral programs.
- Ordered inventory from suppliers to ensure stock availability for services, tracked supplies, and maintained organized retail product displays.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Processed payments, reconciled sales, and maintained business records.
- Maintained sanitation standards, equipment readiness, and workspace organization.
Medical Billing Clerk
William Bee Ririe Hospital Clinic
Ely, Nevada
09.2001 - 06.2006
- Verified insurance coverage and patient eligibility for billing services.
- Processed hospital clinic claims using billing software and insurer guidelines.
- Reviewed charge entries for accuracy before claim submission.
- Resolved claim denials with payers and clinic staff.
- Posted patient payments and adjusted accounts in billing records.
- Tracked accounts receivable and followed up on unpaid balances.
- Followed up on unpaid claims with insurance companies.
- Prepared statements and invoices for hospital clinic patients.
- Generated monthly reports detailing all billing activity.
- Answered telephone calls from customers inquiring about their bills.
- Maintained confidential billing files and patient account information.
- Reviewed patient accounts for accuracy and completeness, ensuring that all required fields have been entered correctly.
- Verified accuracy of charges prior to submitting them for payment processing.
- Submitted corrections for inaccurate coding and incorrect information from healthcare providers.
- Performed data entry of medical billing information into the company's computer system.
- Maintained accurate records of all billing activities performed.
- Created new patient accounts in the database and updated existing accounts.
- Resolved discrepancies between insurance companies and patients regarding invoices.
- Investigated any problems associated with the payment of claims, such as late or missing payments, or incorrect amounts paid by insurers.
- Sent out reminder notices for overdue payments.
- Reconciled errors between patient accounts and third-party payers' records.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Reviewed claims for coding accuracy.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Administered collection and posting of patient payments.
Accounting Assistant
Ely State Prison
Ely, NV
06.2005 - 01.2006
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Prepared invoices, vouchers, and payment requests for Ely State Prison.
- Verified expense documents against fiscal procedures and prison records.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Filed confidential accounting records for correctional administration and audits.
Education
High School Diploma -
White Pine High School
Ely, NV05-1995
Skills
- Ordinance compliance
- Citation processing
- Policy enforcement
- Records management
- Documentation management
- Case management
- Operational prioritization
- Workflow management
- Staff supervision
- Team leadership
- Conflict resolution
- Effective communication
- Relationship building
- Problem solving
- Attention to detail
- Problem-solving abilities
Certification
- FBI Leeda First Line Supervisor
- Executive Leadership Womans Assembly
- Leadership Fundementals
- Human Relations/ Communication
- FBI Leeda Executive Leadership
Timeline
Ordinance Enforcement Supervisor
City Of Pocatello
01.2023 - Current
Licensing Officer
City of Pocatello
10.2021 - 01.2023
Telecommunications Operator
City Of Pocatello
07.2010 - 10.2021
Salon Owner
Self Employed
01.2007 - 12.2015
Accounting Assistant
Ely State Prison
06.2005 - 01.2006
Medical Billing Clerk
William Bee Ririe Hospital Clinic
09.2001 - 06.2006
High School Diploma -
White Pine High School