TORI ENGLEHART

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Lifeguard Trainer

Provided new Cast members with knowledge and tools they need to succeed as a lifeguard.

Built confidence and a rapport with new cast and fellow trainers to build a solid foundation for our training team.

Setting an example, daily, whether or not I am in the trainer role for the day

• Created rotations for cast members each day and was flexible with assisting other resorts and adjusting our staffing
• Kept pools clean and chemically balanced
• Facilitated lifeguard training twice a month; Practicing CPR, first aid and in water rescues
• Maintained cast relationships and provided feedback in the role
• Assisted with guests, whether it be greeting, first aid situations, helping them with their stay or a concern at the pools
• Organized and stocked the office with supplies needed for day to day

• Lake Patrol at Disney World
• Trained to make rescues in lakes and take precautions with boat safety
• Observed guests with recreation boats and made sure they were driving safely around transportation boats
• Restarted/towed boats if guests became unable to work their
• Participated in ongoing skills development courses to stay current on best practices in aquatic safety and rescue procedures.

• CPR/First Aid trained
• Kept vigilant while watching guests in and around the pool area
• Enforced rules for safety while using soft skills
• Engaged in conversation with various guests of all ages and backgrounds
• Became a lifeguard trainer after6 months
• Trained in the pool attendant role, learning how to keep pool chemicals in check, control pool pumps and stay on time with tasks

• Worked in Diagon Alley in Universal Studios
• Used my previous merchandising background and was able to use the similar skills in a different environment
• Had a vast knowledge of the area and story behind the merchandising
• Moved to different stores the area, learning about different components that are involved with making the guest experience

• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Checked the quality of the merchandise and set up a proper display area on the floor
• Kept my work areas neat and tidy for a professional appearance
• Provided excellent guest service

• Cleaned the kitchen, as well as the tools and equipment used in the preparation of food
• Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking
• Provided golfers and guests with drinks/food and made sure to see them myiple times throughout their game
• Worked independently and occasionally set up barbecue stations, cooking and offering various foods and beverages