Tori Franklin
Salisbury,MD
Summary
Well-rounded Personal Care Aide with 7 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and various tasks. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Somerset Community Services
11.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Floor Manager
Dead Freddies Island Grill
04.2023 - 02.2024
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed team of 20-50 employees to maintain smooth-running operations of shop floor.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Front Desk Receptionist
Sleep Inn Hotel
04.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
Education
No Degree - Dental Assisting
Wor-Wic Community College
Salisbury, MD08.2010
High School Diploma -
James M. Bennett High School
Salisbury, MD05.2008
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Direct Patient Care
- Transportation
Certification
- Certified Medical Technician
- Dental Assistance Certificate
- Dental Radiology Technician
- First Aid/CPR
- Profiecent in Microsoft Office
Timeline
Floor Manager
Dead Freddies Island Grill
04.2023 - 02.2024
Front Desk Receptionist
Sleep Inn Hotel
04.2021 - 01.2022
Direct Support Professional
Somerset Community Services
11.2017 - Current
No Degree - Dental Assisting
Wor-Wic Community College
High School Diploma -
James M. Bennett High School
- Certified Medical Technician
- Dental Assistance Certificate
- Dental Radiology Technician
- First Aid/CPR
- Profiecent in Microsoft Office
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