Tori Gonzalez
Middletown,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities & collaborate effectively to meet team goals.
Overview
1
1
year of professional experience
Work History
Lifeguard
LEGOLAND New York Resort
2023.05 - 2023.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Sales Associate
Rue 21
2022.05 - 2023.01
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
John S. Burke Catholic High School
Goshen, NY06.2021
Skills
- Conflict resolution
- Multitasking capabilities
- Attention to detail
- Active listening
- Customer service orientation
- Team Collaboration
Timeline
Lifeguard
LEGOLAND New York Resort
2023.05 - 2023.08
Sales Associate
Rue 21
2022.05 - 2023.01
High School Diploma -
John S. Burke Catholic High School