Tori Gandee
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Store Manager
The Buckle
03.2012 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized store displays and appearance via strategic merchandising.
- Completed point of sale opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in recruiting, hiring and training of team members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Server
Spagna's Italian Restaurant
04.2011 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Hollister.Co
08.2007 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Accounting
Washington State Community College
Marietta, OH05.2010
Skills
- Accurate Cash Handling
- Inventory Management
- Team Leadership
- Sales Expertise
- Customer Service
- Multitasking and Organization
- Leadership Development
- Performance Monitoring and Evaluation
- Profit and Loss Control
- Merchandising Plan Creation
- Interior and Exterior Displays
- Staff Recruitment
Timeline
Store Manager
The Buckle
03.2012 - Current
Server
Spagna's Italian Restaurant
04.2011 - 05.2013
Sales Associate
Hollister.Co
08.2007 - 06.2011
Associate of Science - Accounting
Washington State Community College
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